Galaxy Watch

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Unable to update watch 4 faces

Posted by 01-09-2023 04:37 PM in Galaxy Watch

Anyone experiencing issue updating Samsung watch faces? I've been unable to do this via WiFi or mobile network. Samsung support has been no... View Post

01-13-2023 08:20 AM

Thank you for reaching out. I can certainly understand your concern with not being able to update yo... View Post

Date and time incorrect on watch when paired with phone

Posted by 01-09-2023 02:05 PM in Galaxy Watch

Lately my Galaxy watch is always on the wrong date. Everytime I have to restart the watch just to solve the date issue. Any solutions. Yes it's... View Post

01-13-2023 07:56 AM

Thank you for reaching out. I can definitely understand your concern with the date on your watch not... View Post

Is there a way to set the watch to switch from raise to wake to touch when you go to sleep?

Posted by 01-12-2023 08:28 PM in Galaxy Watch

Is there a way to set the watch to switch from raise to wake to touch when you go to sleep or do you have to do it manually? ... View Post

01-13-2023 05:28 AM

@Ellin The watch has Bedtime mode. If you enable that on the watch when you go to bed it will not wa... View Post

Impact of turning off touch screen wake up

Posted by 01-10-2023 09:59 AM in Galaxy Watch

If l disable Touch screen to Wake Up, then when the screen times out it dims rather than going off completely. Is that by design as l presume it... View Post

01-11-2023 09:17 AM

Hello, We understand the concern of the battery draining when the screen is dimming. The screen dimm... View Post

Screen timeout is shorter when raising wrist to wake on Galaxy watch 4 classic

Posted by 01-09-2023 04:02 PM in Galaxy Watch

Hello, I have a Galaxy Watch 4 Classic. I have my watch set to turn on when the raise is raised. I also have it set the screen to timeout... View Post

01-09-2023 07:29 PM

@Warbler Yes that is normal operation. Unless you press a button or swipe the screen, the screen wil... View Post

Galaxy watch 5 SOS feature on lock screen

Posted by 01-08-2023 10:52 PM in Galaxy Watch

Dear samsung, I have been a long time customer. I recently upgraded to Samsung watch 5 44m. And I am very unhappy with it because I set a pin on it... View Post

01-09-2023 09:42 AM

Thank you for reaching out. I can certainly understand your frustration with your galaxy watch 5 cal... View Post

How to sync do not disturb between Galaxy watch 4 and S7?

Posted by 01-06-2023 12:50 PM in Galaxy Watch

I am trying to sync phone and watch do not disturb. I searched online and it talks about going into the Samsung wearables app and finding the sync... View Post

01-06-2023 07:13 PM

This what is on my screen where according to others, there should be the option to sync do not distu... View Post

International Galaxy Watch 5 keeps factory resetting on phone reboot on rooted device.

Posted by 01-03-2023 08:52 AM in Galaxy Watch

I recently got a Galaxy Watch 5 as a gift for christmas, but every time i reboot my phone it completely breaks the connection and makes me factory... View Post

01-05-2023 03:04 PM

Thanks for reaching out. This forum is for support of US products and customers. As your product is ... View Post

Watch 5 Pro No Contacts for Emergency

Posted by 01-02-2023 04:42 PM in Galaxy Watch

How can I add contacts to the emergency feature? I see contacts in the Contacts app on the watch, but no contacts show up to enable the emergency... View Post

01-05-2023 02:26 PM

Thank you for reaching out. I can certainly understand your concern with being unable to add emergen... View Post

Watch faces still showing in the Galaxy wearables app after uninstalling from Galaxy watch 5 pro

Posted by 01-05-2023 10:46 AM in Galaxy Watch

OK, Have Galaxy Watch 5 Pro and Galaxy S22 Ultra. All are up to date. I have uninstalled several watch faces, BUT, 2 watch faces... View Post

01-05-2023 12:00 PM

Well, that resolved the issue. Angry that this GLITCH exists though. Samsung needs to fix this ASAP!... View Post

how to view heart rate data older than a year in samsung health app

Posted by 01-04-2023 10:11 PM in Galaxy Watch

you used to be able to see your heart rate data from all the years you've used a samsung watch to collect heart rate data. however, I can't... View Post

01-05-2023 05:40 AM

@chocolatemilk Try this: On your Samsung phone, open Samsung Health. Click on Heart rate Click on th... View Post

Galaxy Watch5 Screen has lines going through it and the screen is flashing

Posted by 12-26-2022 12:13 PM in Galaxy Watch

My Galaxy Watch5 screen just started flashing and now lines are going through the screen. The pixels seem messed up. I don't swim with the... View Post

01-04-2023 10:05 AM

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch 5 screen ... View Post

INTERNAL STORAGE SAYS IT'S FULL WHEN IT'S NOT on Galaxy Active 2

Posted by 01-02-2023 09:37 PM in Galaxy Watch

On my Samsung Galaxy Watch Active 2, it is saying that the internal storage is full and I know that it's not. And it seems that something is... View Post

01-03-2023 04:26 PM

Glad you got it working. View Post

Strava app is translating all workouts synced from Samsung Health as runs

Posted by 12-30-2022 03:07 AM in Galaxy Watch

My Samsung health app starts sending/sharing the wrong information to STRAVA App. Whatever activity I do and record on Samsung health sends it... View Post

01-03-2023 06:52 AM

You're not the only SHealth / Strava user who's encountered this problem suddenly in the past month:... View Post

Can't get the watch (watch 5) to vibrate or get text notification to show up on clock screen

Posted by 12-25-2022 02:41 PM in Galaxy Watch

I just got my watch 5 yesterday for Christmas . The watch hasn't been dropped or anything. But I can't seem to get text notification to... View Post

01-02-2023 08:56 PM

I figured out what was happening... It's because I had the notification style set to silent . Becaus... View Post

Separating calls between an Android phone line and Galaxy Watch 5 Pro phone line

Posted by 12-28-2022 12:31 PM in Galaxy Watch

I have an android phone (Microsoft Surface) and recently bought Galaxy Watch 5 Pro, because I wanted to use it for outdoor activities, get messages... View Post

01-02-2023 12:09 PM

That's exactly how it's supposed to work. The numbers are not supposed to work independently of each... View Post

Unable to use Google Messages on Galaxy watch 5 pro

Posted by 12-29-2022 12:47 PM in Galaxy Watch

I just bought this and I do like it. However what I don't like is in order to get text messages on your watch you need to use the Samsung... View Post

12-29-2022 01:02 PM

I use Google Messages and it works fine. WhatsApp shows me the notification but I can't reply. View Post

Samsung pay (wallet) on Galaxy Watch 5 pro bought in USA

Posted by 12-23-2022 05:01 PM in Galaxy Watch

I intend to buy a GW5 Pro in USA to use in Brazil. Is Samsung pay (Wallet) will work with brazilian cards? ... View Post

12-26-2022 12:11 PM

Hello, We definitely understand wanting to use a convenient feature like Samsung Pay in Brazil. This... View Post

What's the name of the stock watch face on the Galaxy 5 pro?

Posted by 12-24-2022 11:16 AM in Galaxy Watch

I bought the 5 pro with the golf buddy app, and I don't mind the watch face to that defaulted with the watch. However I really like the look of... View Post

12-24-2022 01:54 PM

Thanks! View Post

How to get my snap chat notifications on my watch?

Posted by 12-24-2022 08:51 AM in Galaxy Watch

How to get my snap chat notifications on my watch? Opens in new window ... View Post

12-24-2022 09:53 AM

You can't view or send messages in snap from the watch due to how Snapchat works. To get the same no... View Post

Editing Sleep Records - Galaxy Watch vs Galaxy Watch5

Posted by 11-12-2022 02:23 PM in Galaxy Watch

Over the years I've found that Samsung Health frequently starts recording my "sleep" while I'm reading in bed at night. In the... View Post

12-24-2022 09:19 AM

There is an option to edit your sleep record, it just enters that mode and doesn't let you do anythi... View Post

Unable to pair my Galaxy watch 4 with an iPhone

Posted by 12-21-2022 10:05 AM in Galaxy Watch

I have the Galaxy Watch 4, but I only have an apple iPhone, how can I connect them? Opens in... View Post

12-22-2022 09:54 AM

Thank you for reaching out. I can certainly understand the importance of being able to pair your wat... View Post

Can the Galaxy watch 4 be used to diagnose Atrial Fibrillation?

Posted by 12-20-2022 03:50 AM in Galaxy Watch

I have a Samsung watch 4 And several times during extreme fatigue or exhaustion, it records that I have atrial fibrillation Can the results... View Post

12-21-2022 08:47 AM

Thank you for reaching out. As previously mentioned by the other members, the ECG Monitor app is not... View Post

Samsung internet missing from Galaxy watch 5 and is no longer in the store

Posted by 12-10-2022 07:25 AM in Galaxy Watch

Please help I am so frustrated. I got my replacement galaxy watch 5 and when setting it up there is no way to install the samsung internet... View Post

12-19-2022 11:10 AM

@LenaCheney @Anonymous I uninstalled/reinstalled the Wear app and it forced an update. Now Samsung I... View Post

Galaxy Watch 4 elevation is way off

Posted by 12-12-2022 11:22 AM in Galaxy Watch

Not sure if anyone has noticed the elevation information presented by the watch 4 in samsung health. I just returned from a walk and it says I was... View Post

12-19-2022 11:28 AM

Well, compass calibration didn't last. Today's walk on same streets shows 70' to 89' View Post

GALAXY WATCH PRO 5 change the real time hr.

Posted by 12-17-2022 06:30 PM in Galaxy Watch

i got a similar problem but whit the real time I GOT GALAXY WATCH PRO 5 (im using galaxy S20 ultra unblock using at&t carrier) and he decide by... View Post

12-19-2022 10:11 AM

Thank you for reaching out. I can certainly understand your frustration with your Galaxy watch 5 pro... View Post

Galaxy watch 5 no longer notifying me of being inactive after the 50 minute mark.

Posted by 12-15-2022 12:46 PM in Galaxy Watch

Galaxy watch 5 no longer notifying me of being inactive after the 50 minute mark. View Post

12-19-2022 06:32 AM

Thank you for that information. The next step would be a factory reset. All of your personal data wi... View Post

Samsung galaxy watch 4 Bluetooth version asks for a reset when Wearable app gets updated on Phone

Posted by 12-15-2022 06:27 AM in Galaxy Watch

Hi, I have a Samsung galaxy watch 4 Bluetooth version. It gets disconnected from the phone and asks for a watch reset to be able to pair with the... View Post

12-15-2022 02:00 PM

Thanks for reaching out. This forum is for support of US products and customers. As your product is ... View Post

Galaxy watches won't complete setup with phone

Posted by 12-13-2022 06:50 PM in Galaxy Watch

Help, please!!! Watches (both 4 Classic and 5 Pro) will not finish setup with Wearable app. Setup starts with the watch and... View Post

12-14-2022 03:53 PM

I have already done this & it did not work. Thanks.I also want to add that two T-Mobile staff also t... View Post

Battery Drain on Galaxy watch 5 series

Posted by 12-13-2022 02:07 PM in Galaxy Watch

I have a Watch 5, fine tuned to get me continuous 36-40 hours. Last night the watch got an update, and this is how it's going so far. Not a... View Post