Watch Ultra not responding to gestures.

[IyadJabbour]

I want to see if people are having issues with Watch Ultra not responding to wake up gestures. Am not really concerned about Pinch Twice (never worked for me and I wven turned off). I have googled and tried everything. Out of several charge cycles I might geet lucky and the Watch work fine. 

What is the use of a watch if I can't tell the TIME!!?? 

Also any iseues with the battery? Mine is barely making it day & a half instead of 2 days, with same minimum usage. Am very frustrated.

PS: i will have SAO once Samsung batteries have longevity that make sense. 

[LongHiker]

@IyadJabbour Check watch settings -> Display to ensure that "Raise wrist to wake" is enabled. 

[IyadJabbour]

As I said before I have done everything!

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand your concern with your gestures not functioning properly on your Galaxy watch Ultra. Do not disturb, Theater mode, Good night mode, and Water lock mode are silent modes. Wake-up gestures will automatically be disabled when any of these modes are turned on. Give this link a try for some troubleshooting steps for the raise to wake gesture: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

[IyadJabbour]

I have tried everything. Sleep mode is the only mode that i have functioning. The only way to slove what is happening is restarting the watch if i charge it from zero. There must be a problem with the software!

[Samsung_Moderator · Accepted solution]

Thank you for that information. I would recommend submitting an error report as you experience these symptoms, it will allow our team of engineers to get a hands-on look at the symptoms you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692