Original topic:

Watch FORCING me to install wallet!

(Topic created: 02-20-2025 02:18 AM)
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Fulagyrl
Cosmic Ray
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Galaxy Watch
Watch 6 forcing me to setup wallet on my watch. I DON'T WANT TO. Samsung support tech did remote access into phone and still couldn't help! They ended the help session on me. Help!
27 Replies
Fulagyrl
Cosmic Ray
Options
Galaxy Watch
So AFYER 2 major software updates, the problem is still happening! This will definitely be my LAST purchase of Samsung Watch. FitBit, here I come! This is ridiculous!
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hecror
Constellation
Options
Galaxy Watch
I've been having the same problem so I installed it and it still keeps popping up my battery keeps draining. How can I fix this ?
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Fulagyrl
Cosmic Ray
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Galaxy Watch
Good luck getting a solution. Been asking for months now. Just getting the go around. I just keep it locked. Whenever I unlock it to us Health, it pops up. I have to take it off my wrist and then it locks back. As soon as I can, I am buying a FitBit. Am done.
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hecror
Constellation
Options
Galaxy Watch
So I took all the steps and I even went to the T-Mobile store and they couldn't figure it out. I have a samsung galaxy 6 I've had it for 2 years I like it but this is very agitating. Someone please tell me what to do .
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realaud
Honored Contributor
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Galaxy Watch

Just set up the wallet, you don't have to add any cards, and you don't ever have to use it. But, now they have added the capability to put membership cards, boarding passes and e-tickets on the watch, where you never could before.  The dedicated long press on the back button is useless for anything other than the wallet anyway, so you may as well set it up.  Which, incidentally, may be why  you are constantly being prompted to set up the wallet - you may be pressing the back button a nanosecond too long.


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D5437
Constellation
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Galaxy Watch

I have the galaxy 8. I've done all of this. Reboot (does nothing.)Uninstall(forces install)  Factory settings (forces install). I have it downloaded with nothing in it now.  Now I'm getting the (+) Sign every few seconds on my watch. Something is trying to "talk" to another thing. Did you ever figure this out. This started 2 days ago. Ive had the watch for a month now and this wasn't happening.  Thank you

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realaud
Honored Contributor
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Galaxy Watch

Samsung Wallet is installed on the watch and cannot be uninstalled.  Normally, you don't have to set it up if you don't want to use it.  The long press on the back button is dedicated to activating Samsung Wallet.  If you are trying to back out of an app, you may be holding the back button a bit too long - you only need a quick tap - I find it best just to press the home button.  If you hold the back button too long, it's going to bring up Samsung Wallet and prompt you to set it up.  Now that Samsung Pass is integrated into the wallet and usable on the watch, it may be best to set it up whether you use it or not.  If you must, just add a membership card or gift card on your phone and then add it to the wallet on the watch.  Then you will never have to see the setup prompt again, even if you accidentally hold the back button too long. As far as I can tell, the (+) should not be popping up all by itself, absent an action being performed to call up the wallet. Throughout all the years and all my watches, Samsung Pay/Wallet has NEVER spontaneously opened.

 

if it is happening spontaneously, I suggest putting in an error report within an hour of it happening the next time.  Make sure the logs are included in the report.  Watch logs are integrated into the phone log, so don't worry if you don't see an option to upload the watch log.   Send your error report through the feedback link on the support tab of the members app, choose "accessory" as your category.  https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692


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KarmaFirewall
Constellation
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Galaxy Watch

This started for me 2 days ago. I have a galaxy3 and it doesn't have samsung wallet, neither does my phone. I bought and android to use the google features. I don't use any of the samsung features. Might ave to move to a pixel if samsung is going to force this.

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