Watch 5 Pro No Contacts for Emergency

[userdWwSwVV65W]

How can I add contacts to the emergency feature? I see contacts in the Contacts app on the watch, but no contacts show up to enable the emergency notifications. 

[GaryB82]

Open the Galaxy wearable app and select your watch then scroll down to watch settings then scroll down to safety and emergency then click on emergency contacts and you should be able to add them

[userdWwSwVV65W]

No joy, the Contacts are blank in the Wear app when trying to add them to the emergency contacts.

[GaryB82]

OK try this open your phone settings then scroll down to safety and emergency then click emergency contacts and you should have a + add member

[userdWwSwVV65W]

They are blank on my phone as well. But I see contacts in the Contacts app. I'm using Outlook to manage contacts if that helps.

[GaryB82]

So your not using the default contact app

[userdWwSwVV65W]

I do use the default Contacts app, but it syncs with Outlook.

[GaryB82]

That's strange your contacts should be showing up

[userdWwSwVV65W]

Agree

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with being unable to add emergency contacts for your Galaxy watch 5 pro. After verifying with our device the steps @GaryB82 provided are the correct steps. If you are still unable to add the contacts, I would recommend resetting your watch and trying to add them again. Give this link a try for steps to properly reset your Galaxy watch 5 pro: https://www.samsung.com/us/support/answer/ANS00084702/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend contacting our customer service team directly at 1-800-726-7864 so they can remote into your device and get a hands on look at the symptoms you are experiencing.