After receiving the One UI 6 update on my Galaxy Watch Ultra the wallet no longer functions when attempting to tap and pay. The app opens as usual on the watch, the cards are all displayed, when I select a card it shows that it thinks it is transmitting but there is no communication between the watch and reader terminal. I have tried multiple times at different retailers, with all the cards set up in my wallet and it is the same every time. I have rebooted the watch several times. I ran diagnostics on the watch and they came back normal. My wallet works perfectly fine from my S23 phone just not from the watch. Anyone else seeing this /have a fix?
Agreed, I was offered the same, that and "clear cache". I blew their minds when I told them Google wallet works without issue as up to that point they were blaming my specific watch.
It's ridicules Samsung Wallet not working on one off the most expensive samsung watch but Google wallet working perfectly another thing is bottom button now useless because you can't remap long press for google Wallet its only for samsung wallet which not working and Samsung look like doesn't care . To much for watch pretending to be flagship device .
As painful as it may be, everyone that experiences this issue needs to contact support so that they might get the hint that it is more widespread than just a few. They are obviously not monitoring the community!
support? They don't have idea about software or how it works, they using troubleshooting book made for all devices, the best they can offer factory reset or send watch back then receive it back with same issues
Thank you for reaching out. I can certainly understand your frustration with the Samsung Wallet app not functioning properly on your watch. As you have exhausted all the troubleshooting available, the next step would be to submit an error report. Submitting an error report, will allow our team of engineers to get a direct look at the symptom you are experiencing. Please use this link for the proper steps to submit an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692
