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Wallet not working after One UI 6 update on galaxy watch ultra

(Topic created: 02-02-2025 07:02 AM)
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wolfen808
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Galaxy Watch

After receiving the One UI 6 update on my Galaxy Watch Ultra the wallet no longer functions when attempting to tap and pay.  The app opens as usual on the watch, the cards are all displayed, when I select a card it shows that it thinks it is transmitting but there is no communication between the watch and reader terminal.  I have tried multiple times at different retailers, with all the cards set up in my wallet and it is the same every time.  I have rebooted the watch several times.  I ran diagnostics on the watch and they came back normal.  My wallet works perfectly fine from my S23 phone just not from the watch.  Anyone else seeing this /have a fix?  

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wolfen808
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Galaxy Watch
Agreed but it's an interim work around. I don't currently have the time to spend countless hours jumping through hoops with support until they exhaust all the options on their script.
coolted12
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Galaxy Watch
I agree, it was just a test to see if it was more of a HW issue or software. I do think the update messed it up
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coolted12
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im having that same issue, and i did a full reset on the watch did not restore from backup and its still having the same issue. Its a fault in the software update, im going to try and use google wallet and see if that works, that would tell us if its a nfc issue or a samsung wallet issue.

 

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wolfen808
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I set up and used Google wallet and used it today twice, through my watch so it's definitely not an NFC issue.

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Monieca
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Galaxy Watch
I have a 7 and Google wallet can't load my bank cards even after resetting. I have no idea what to do
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user2I6tNh989V
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Samsung pay on ultra watch not working most times, on phone working perfectly but watch not

Feel stupidly when holding my watch to terminal and nothing going on, then poling out my phone and it's just working perfect 

Any solution from samsung?

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wolfen808
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Nothing to date other than they have received reports. My work around, until they can get their act together is to use Google wallet on the watch which does not have the same problems.
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user2I6tNh989V
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Another thing is, Samsung Wallet not in list on galaxy ultra watch apps list...

I can see it on watch settings but not in apps list ???

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wolfen808
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Sorry, I previously meant to say Google Wallet. Samsung wallet would not be listed in apps since it is built in
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user2I6tNh989V
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Just was chatting with tech support , they have no idea what's going on, only offered me factory reset and send watch to repair. They have to admit it's software problem...
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