Unable to connect Galaxy Watch 8 Classic to their Visible by Verizon LTE Plan

[isaacje]

Hi everyone, I recently bought a Galaxy Watch 8 Classic because I have a Visible plan by Verizon that includes the smartwatch mobile plan. However, when I try to set up the plan, it doesn't work, and Visible told me it's a Samsung problem. Have any of you had the same problem, or does anyone know how to solve it?

[Robin621k]

What plan do you have with Visable?

From what I understand it has to be the Pro+ plan.

[isaacje]

Yes, I had the Visible+Pro.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with your watch not activating on your Visible Pro+ Plan on the Verizon network.  Give these links a try from Visible to verify the watch was set up correctly through your network: https://www.visible.com/unbox/smartwatch/aw, https://www.visible.com/help/activating-android-wearable, and https://www.visible.com/help/troubleshooting-service

If you have tried the troubleshooting steps in the provided links, I would recommend continuing to work with the carrier to get the SmartWatch plan set up on their network.