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Unable to activate Samsung purchased Galaxy Watch Ultra

(Topic created: 07-06-2025 03:06 PM)
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ReggieB3
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Galaxy Watch
Per Verizon, My watch is not compatible with their network and its been a 5 hour hassle, so far, to get it recognized through their tier 2 support. I am currently waiting on a response to see if they can add my device to their network through what's called a "Device Management Database (DMD) Form". If the devices are unlocked and can truly be utilized on all the major carriers, please update the carriers with all manufactured devices with their IMEI and serial numbers to avoid this back and forth. This will eliminate the carrier selling the customer the same watch already purchased, and the unnecessary return of the initial device back to Samsung. 
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Mujibar
Honored Contributor
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Galaxy Watch
This is a user-to-user support forum. Use the following link to contact Samsung customer support:

https://www.samsung.com/us/support/contact/
ReggieB3
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Galaxy Watch
Did that. They told me to post here also
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sammysungysux
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Galaxy Watch
I have a Ultra watch and it's on Verizon not sure what's the issue there I would try to simply factory reset and if it's 4g enabled to research for its esimale sure you have its IMEI added to your account another way to check and see is go to Verizon byod page click on wearables/watch click don't know the model and a IMEI box will pop up enter its IMEI there and it'll tell you right away if it's compatible with their network or not
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ReggieB3
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Galaxy Watch
The device is not recognized at all by verizon, so the reset wouldn't fix the issue. They have to add the IMEI, EID, and other identifying info to their database in order to use it on the network. Now, of course, they do have the Ultra they sell in-house that would activate easily, but the ones from Samsung, not so much. There are even reports of some of the watch ultra's from best buy doing the same thing.

I did also try to add it as a BYOD and still got an error saying Device ID not found