I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN.
I don't mind paying for repair service but the cost estimator says it's going to be $81. To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.
I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.
I had the same issue. The backing came off and it won't even charge without it. I don't see an option to message samsung about it on the site, how were you able to contact them?
I have had my watch for 4 months and the back panel came off yesterday. Like everyone else who has posted, mine has not been exposed to water. Is it actually worth following up with Samsung on this? We have had major issues with the company when purchasing appliances for our kitchen and their customer service is absolutely appalling considering how much of a loyal customer we have been over the years. Can the watch operate without the back panel?
I would contact Samsung and see what they can do if the watch is still under warranty , I'm sorry you're experiencing this , I suggest not to use it without the back before further damage occurs.
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Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Had my Samsung galaxy 42mm watch since Sept 2018 , the sensor cover on the back has been repair twice and the battery for over heating, a week ago the sensor cover fell off for the third time, sent my watch in for repair and of course they claimed water damage , if they could make a sensor cover that would stay intact for what they claim is a water resistant watch they refused to repair their defective design, so a watch that I paid over 300$ only lasted a year and half and that was with 2 repairs for the same defective part , loved the watch and functions very poor quality and very poor customer service . If you can't be active and sweat when wearing a 300$ watch then it shouldn't have sport functions VERY POOR QUALITY and even worse customer service SAVE your money and buy something that won't fall apart when you use it for it's intended purpose !
