I just received a new Galaxy watch 8 last week, upgrading my Galaxy watch 6. I like the watch but noticed after a few days of wearing it, I am not receiving my text message or gmail email notifications on my watch. I have checked notification settings. I have show on phone and watch selected. I checked to make sure individual app notifications are turned on for the apps I want. Both the phone (Samsung S24) and watch are up to date software wise. I have also restarted both devices multiple times. There are also no modes/routines selected, nor do I have do not disturb on. I am baffled to what is causing this but am very disappointed, as I had zero issues with this with my Galaxy watch 6.
Hey, thanks for being a part of the Community! I know this recent purchase must have been exciting, and it will be my pleasure to help keep it that way. There are a few things that we try to get your notifications going on your watch.
Note: Available settings and menu options may vary by the device, wireless service provider, and software version.
Check your watch band. If you are using a metal watch band with a Galaxy Watch using WearOS as an operating system, it may cause interference with the antennas, and calls may be intermittently disconnected. Learn how to change the watch band.
For a Bluetooth watch, connect to a phone. To use the call or text features with Bluetooth, the watch must be connected to a phone through Bluetooth and through the Galaxy Wearable app. If the watch is connected remotely via Wi-Fi, you will not receive incoming calls.
Verify if silent modes are disabled. Do not Disturb mode, Goodnight mode, and Theater mode are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent and the touchscreen may not turn on during incoming calls.
You can press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls.
Check the Notification settings for your watch. You will not be notified if the notifications for Incoming call, Missed call, and Messages are turned off. To check this, open the Galaxy Wearable app on the connected phone, then tap Watch settings, and then tap Notifications. Tap App notifications, and then verify the switch next to the features are turned on. Tap the Back icon, and manage the additional Notification settings as desired.
Contact your wireless service provider.
To verify if call barring (blocking) or call forwarding is set on your phone and watch. It should not be turned on. If your phone has been repaired and is no longer active. (Please provide the phone's IMEI and serial number.) To verify your account and device are eligible for wireless service and are active on your provider's network. If your device was not intended for use in your current region, it may not be eligible for activation. To check your wireless network coverage area. Roaming issues may occur. To verify your data usage or see if any data limits are set. To verify the correct mobile network (APN) settings for the watch.
Note: Before you perform a reset, make sure you back up the data on your watch using the Galaxy Wearable app. Samsung is not responsible for any lost data.
Unpair the watch from your phone. Navigate to and open Settings on your phone, then tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings icon next to your watch's name, and then tap Unpair.
Reset your watch. Swipe to and tap General, then tap Reset, and then tap Reset again to confirm.
For the Gear Fit2 Pro, tap Gear info, and then tap Reset Gear. For a Galaxy Fit, swipe to and tap About band. Tap Reset band, and then tap Reset to confirm.
Reconnect your watch. Once you reset your watch, you will need to reconnect it to the Galaxy Wearable app. After the connection is complete, you can check for software updates.
If you have an LTE watch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
Verify a few things from Mobile networks. Tap Connections > Mobile networks, and then check the settings below:
The data connection should be set to Auto switch or Always on.
Make sure Mobile data is turned on.
Turn on Data roaming if you are outside the coverage area. Charges may apply.
Depending on the carrier, check the APN, Network mode, Network operators, and Roaming network settings.
Note: If your watch was previously activated with on wireless service provider's network using a QR code and you reset the mobile network, a new QR code will be required to reactivate your watch. Contact your wireless service provider for support.
If the watch has been repaired and is no longer activated: Contact your carrier and provide them with the IMEI and EID or ICCID number from the watch to reactive your service.
Verify if the watch was purchased from someone or a third-party reseller. There could be activation issues if the eSIM is tied to another account. Contact the carrier and/or the reseller.
Verify the account is eligible for wireless service and is activated with the carrier. To do this, you will need to contact your wireless service provider.
If the watch is being used outside the wireless network coverage area, mobile network issues will occur. Coverage varies based on the device and the network it supports.
Make sure Airplane mode and Data usage limit is turned off. From the watch's Home screen, press the Power key, and then rotate the bezel to select Settings. Swipe to and touch Connections, and then make sure Airplane mode and Data usage limit is turned off.
Note: If a Data usage limit is set, mobile data is turned off when the limit is reached. Features that require internet access will be unavailable unless you are connected to Wi-Fi.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Yeah that happened with my S23 Ultra and GW6 Classic. I think I turned Bluetooth Off and On again, then went into the Galaxy Wear App a few times, and it started receiving notifications again. Sometimes that happens if I haven't worn my GW6 Classic in awhile (i.e. for a week that I haven't been out and about).
Hey, thanks for being a part of the Community! I know this recent purchase must have been exciting, and it will be my pleasure to help keep it that way. There are a few things that we try to get your notifications going on your watch.
Note: Available settings and menu options may vary by the device, wireless service provider, and software version.
Check your watch band. If you are using a metal watch band with a Galaxy Watch using WearOS as an operating system, it may cause interference with the antennas, and calls may be intermittently disconnected. Learn how to change the watch band.
For a Bluetooth watch, connect to a phone. To use the call or text features with Bluetooth, the watch must be connected to a phone through Bluetooth and through the Galaxy Wearable app. If the watch is connected remotely via Wi-Fi, you will not receive incoming calls.
Verify if silent modes are disabled. Do not Disturb mode, Goodnight mode, and Theater mode are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent and the touchscreen may not turn on during incoming calls.
You can press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls.
Check the Notification settings for your watch. You will not be notified if the notifications for Incoming call, Missed call, and Messages are turned off. To check this, open the Galaxy Wearable app on the connected phone, then tap Watch settings, and then tap Notifications. Tap App notifications, and then verify the switch next to the features are turned on. Tap the Back icon, and manage the additional Notification settings as desired.
Contact your wireless service provider.
To verify if call barring (blocking) or call forwarding is set on your phone and watch. It should not be turned on. If your phone has been repaired and is no longer active. (Please provide the phone's IMEI and serial number.) To verify your account and device are eligible for wireless service and are active on your provider's network. If your device was not intended for use in your current region, it may not be eligible for activation. To check your wireless network coverage area. Roaming issues may occur. To verify your data usage or see if any data limits are set. To verify the correct mobile network (APN) settings for the watch.
Note: Before you perform a reset, make sure you back up the data on your watch using the Galaxy Wearable app. Samsung is not responsible for any lost data.
Unpair the watch from your phone. Navigate to and open Settings on your phone, then tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings icon next to your watch's name, and then tap Unpair.
Reset your watch. Swipe to and tap General, then tap Reset, and then tap Reset again to confirm.
For the Gear Fit2 Pro, tap Gear info, and then tap Reset Gear. For a Galaxy Fit, swipe to and tap About band. Tap Reset band, and then tap Reset to confirm.
Reconnect your watch. Once you reset your watch, you will need to reconnect it to the Galaxy Wearable app. After the connection is complete, you can check for software updates.
If you have an LTE watch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
Verify a few things from Mobile networks. Tap Connections > Mobile networks, and then check the settings below:
The data connection should be set to Auto switch or Always on.
Make sure Mobile data is turned on.
Turn on Data roaming if you are outside the coverage area. Charges may apply.
Depending on the carrier, check the APN, Network mode, Network operators, and Roaming network settings.
Note: If your watch was previously activated with on wireless service provider's network using a QR code and you reset the mobile network, a new QR code will be required to reactivate your watch. Contact your wireless service provider for support.
If the watch has been repaired and is no longer activated: Contact your carrier and provide them with the IMEI and EID or ICCID number from the watch to reactive your service.
Verify if the watch was purchased from someone or a third-party reseller. There could be activation issues if the eSIM is tied to another account. Contact the carrier and/or the reseller.
Verify the account is eligible for wireless service and is activated with the carrier. To do this, you will need to contact your wireless service provider.
If the watch is being used outside the wireless network coverage area, mobile network issues will occur. Coverage varies based on the device and the network it supports.
Make sure Airplane mode and Data usage limit is turned off. From the watch's Home screen, press the Power key, and then rotate the bezel to select Settings. Swipe to and touch Connections, and then make sure Airplane mode and Data usage limit is turned off.
Note: If a Data usage limit is set, mobile data is turned off when the limit is reached. Features that require internet access will be unavailable unless you are connected to Wi-Fi.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Sooo... just talked to Samsung after fighting over notification issues for the last two months. Apparently, the UI8 User Interface has a known issue with several cellphone carriers, including T-Mobile, Verizon, and Sprint (among others), and notifications are not working as expected. The whole "restart your watch, set up watch as a new watch/not from a backup, clear the cache, etc".....wasn't going to make a difference. There is NO KNOWN RESOLUTION DATE. I am so frustrated and am now trying to see if I can get an older model watch until the fix the Watch 8 issue.......
My Watch6 is doing the same thing! I've tried everything you said, even resetting the watch. Nothing. All my other notifications work except for texts. It's so annoying. I was thinking about getting a Watch8, but if it has the same problem, I'll probably skip it. If someone with a big social media following talks about this, it could cost the company a lot of customers.
