Solved: New galaxy watch 7 band giving me rash - Samsung Community

poncho17u · ‎08-04-2024

Has anyone else gotten a rash from wearing the silicone band that comes with the watch 7? I was so intrigued, first time owning a smartwatch and starting wearing all the time cause I wanted to track my sleep but now after o couple days wearing it

I have this marks on my skin, is this normal? Should I be worried?

Samsung_Moderator · ‎08-05-2024

Hello, Welcome to the Community. We definitely see how this would be concerning! We hope you are okay, and sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864

Alternatively, you can reach out to our Facebook or Twitter Support teams, or reach out to a moderator directly to set up a call back.

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meself · ‎08-04-2024

Wow not heard of this but could be the band material

cutebunny10 · ‎08-04-2024

Normal need to put it off when you sleep

GaryB82 · ‎08-04-2024

To track your sleep, you have to wear the watch

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cutebunny10 · ‎08-04-2024

Oh

jspenceolson · ‎08-04-2024

New sport band has latex, do you have a latex allergy?

poncho17u · ‎08-04-2024

Not that I'm aware of, but I'll keep it in mind!

jspenceolson · ‎08-04-2024

Also maybe you got some residue from somewhere outside and it got under the band. Try cleaning it with rubbing alcohol and then drying it and 0utting it back on

poncho17u · ‎08-04-2024

Definitely good idea, I'll try this

sbllbs · ‎08-04-2024

Yes. I threw my bands in the trash. Good thing they came for "free" the recycled material is hard, scratchy, and awful.

Original topic:

New galaxy watch 7 band giving me rash

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