Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?
@danwms; I have reached out to you on another post as well. I did look further into the issue for you. According to my research, Pedometers, in general, have been shown to not be accurate when people walk at a very slow pace. To get the most accurate results, be sure you are walking at a brisk pace. Also, Pedometers that are carried in your pocket or on your hip are generally accurate within 5 percent. Of studies performed on pedometers that measure at the wrist, across a variety of brands, the best of them were accurate to 9 percent. We are always improving our products and continually use the data from product performance to improve the algorithms and ultimately your Samsung experience. We appreciate your feedback and ask that you continue to keep us informed about your product's performance.
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Are you kidding me?!? The best I get is 50%. My phone registers twice the steps than on my watch. My husband's Huawei Watch works perfectly fine, my $20 step counter works great too. The only problem I am having is with the Samsung Galaxy Watch!!! This is an unacceptable answer to a problem you are unwilling to accept. I bought a total of 3 Galaxy watches. And all three have the same problem. This answer is an insult to injury!!!
@danwms; We research the issues our customers present us with. We consider the information written by Tech Bloggers and Tech magazines as well as our own knowledge base. There are articles available to the public that support the information I provided. We strive to be as accurate as possible. If at any point you feel your device is not working properly, we would be happy to assist with service options.
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@SamsungAdam I have spoke with samsung support mutiple times thru chat and over phone now that being said I have returned 2 watches and now Im on my 3rd watch and the hr is messing up even tho I followed all those steps your moderators said to follow and perform..my my my guess what🤔NONE OF THOSE STEPS WORKED..yall keep saying turn off elliptical, turn off rowing, do master resets, power watch off and on..well I did all those things on all 3 watches [that cost $353 by the way] and those steps did not work..its the watches not the users..the watches are faulty..we waiting to see if its a quick software fix or a lenghty mail in the samsung repair type of situation..i have plenty videos showing my other samsung watches working perfect as always then the video shows the new galaxy watches the 3 I have purchased with the hr not working properly! Im frustrated! Im fed up! Im upset! People spending $350 and more on these watches the least samsung could do is ackowledge the problem and tell the people hey we got yall! Buuuut noooooooo samsung is clueless even tho the issue is exposed and in articles all over the internet and social media! I can not wait for Apple event Sept 12th cuse they care about their customers! I been team samsung for evvvvver..I got the samsung s1, s2 classic, s3 frontier, and s3 classic and guess what mr. moderator🤔 I never ever ever had the hr issue with those!🤬🤦🏻:female_sign:🤦🏼:male_sign:
So if you research your answers, then where is the answer to our questions? You are ignoring your customers and ruining your customer relations. So far everyone that sees my watch gets to hear about the horrendous customer service Samsung has and how badly Samsung treats their customers. So your job is worth nothing. You are not helping your customers, not helping the company you work for.
Your answer is not helping the big picture here..THERE ARE A LOT OF BAD GALAXY WATCHES ON THE MARKET..I HAVE RETURNED 2 WATCHES AND THE 3RD WATCH IS DOING THE SAME THING! THEY WERE PURCHASED FROM BEST BUY AND WALMART! I PAID $352 FOR ALL 3 PURCHASES! I DEMAND ANSWERS! I OWN samsung s1, s2 classic, s3 frontier, & s3 classic AND NEVER HAD ISSUES WITH THOSE....THIS GALAXY WATCH IS BUGGED AND NEEDS TO BE ACKNOWLEDGED BY samsung THEN FIXED🤬
