Original topic:

Galaxy watch ultra starts fast counting steps when charging

(Topic created: 2 weeks ago)
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maizbha
Asteroid
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Galaxy Watch

It looks like my galaxy watch ultra start counting steps as soon as I put it on charging. And it count faster than usual. It doesn't slow down even if I stop charging. It works good after a reset but repeat the same process after it drains out of battery and I start charging again. Any suggestions? Thank you.

Maizbha
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@maizbha The first step I would try is resetting the watch. I haven't seen this from my Galaxy Watch Ultra. 

maizbha
Asteroid
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Galaxy Watch
I did reset and it works fine until next charging. Next time I started charging it the fast step counting continues. Is there anything or any specific set up setting i am missing here?
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
There are no settings for adjusting step rate counting. And charging shouldn't affect the rate.

I would contact Samsung support either through the Samsung Members app or via the web site.
Rroe
Constellation
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Galaxy Watch
Mine was doing the same thing. Reset did nothing. They have me send it in for repair over 2 weeks and they lost my watch.
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maizbha
Asteroid
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Galaxy Watch
They are sending you a new one at least, right?
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DementedPR
Asteroid
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Galaxy Watch
Wow! 1733316381073.gif
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Rroe
Constellation
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Galaxy Watch
No. They said they lost mine
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Rroe
Constellation
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Galaxy Watch
No one there helps. I sent emails to the ceo no response.
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