The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡
1. Did you check that a backup was available before you reset?
2. Did you enable backing up to the cloud as well as the phone?
It is possible that there was no backup of the watch if the phone/wear app no longer realized you had a watch. Normally, backups in the cloud are kept for a year, even if you got rid of the watch, as backups can be restored to a new watch. If you are in the habit of going to bed with the battery below 30%, a backup would not be made. Backups take place between 1:00 a.m. and 5:00 a.m. but only if the watch and phone are connected and the power level is above 30%. WI-FI should also be on both devices. It is possible that when the phone "forgot" your watch, it also did not keep the backup. Backups for the watch are saved on the phone. It is also saved to the cloud only if you turned on that option.
Mine has said it can't backup and i need to delete my backup when this happens. So much for having a backup of I have to go through resetting up my watch everytime and having to reinstall apps on the watch.
Try restart both devices, forget the device on your phone, clear the wearable app cache, check for software updates, pair in safe mode, factory reset the watch.
@asha_kanta_sharma You are providing an answer for a question that was not asked. They already re-paired the watch. The issue was that no backup was available. Restarting either device isn't going to change that.
Sounds like you need to forget the watch from your Bluetooth settings, uninstall the Wear App AND watch manager (technically, they should uninstall together, but might not), reboot your phone and then reinstall the Wear app.
You said you called customer service; that's not the way to go for this type of issue. You need to put in an error report which would include your device logs. Go to the support tab of the members app and submit feedback. That's the only way this type of problem will get a fix, as someone will read that log and see what the problem was and either create a patch or tell you what you need to do.
Calling customer service or writing your detailed report on a peer-to-peer user help forum is not going to get you your desired result.
Thanks for the additional feedback. Had their so-called "technical support" suggested that, I definitely would have done it.
I agree, posting here has been fruitless, as various moderators either edit my posts to the extent they omit critical details, or entirely hide my posts, claiming to be resolved by 3 year old solutions for which my devices didn't even exist! Not to mention, they ignore the fact I explicitly stated the claimed "solution" didn't work & my issues only started ~3-4 weeks ago after the last update.
If nothing else, I see others are experiencing the same issue, suggesting it's not limited to only me & there's no value in swapping hardware or sending it in for service.
Next time my watch loses connection to my phone, I'll immediately submit this feedback with log.
The more people that put in actual error reports on an isse, the more likely and faster the issue will be addressed. A caveat, though, the logs get uploaded automatically, but you cannot close the members app until it's fully compiled and uploaded. Sometimes it takes a very long time. A notification appears on your phone when its done and a copy of the logs is saved to your device. Until the log appears on your device, the upload is not complete.
