The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡
I don't understand why this keeps happening to some people. I haven't experienced this situation myself. I went from the S24U to the S25U both paired to my Watch Ultra and my Watch 6 Classic. I am not using LTE on either device. I used Samsung Smart Switch to set up my S25U and it worked flawlessly for both watches when I transfered to new phone.
Is your watch using LTE ?
Have you tried setting up as new?
I would try going into Accounts and Backups and deleting all backups that are stored on Samsung Cloud and start fresh.
Are you by any chance using Life360? There is another discussion on this matter going on here and the answer to feedback was that Life360 was somehow interfering with something and the suggestion from the developers was to temporarily stop using Life360 while they worked on a patch. Those who paid for this service don't want to disable it for any length of time, so I posit that perhaps just either not allowing it to send notifications to the watch or disabling the watch companion app (if there is one). If you are not using Life360, I don't have an answer for you, but do make sure to put in your own error report trough the feedback link in the support tab of the members app.
Best of luck, mine has reset as frequently as twice within the same day throughout end of January & all of February... But for the last 4-6 weeks, it's been disconnecting (forcing a factory reset) on approx. a 2 week cycle...
I'm the one whose Samsung Feedback response stated Life360 was causing it. But I'm also in a situation where I cannot disable or remove Life360 for 2 weeks or more "hoping" the disconnect no longer happens. My family & I rely on it for location & travel tracking & other benefits.
In the meantime, if you *DO* experience another disconnect, please be sure to submit Feedback via Samsung Members app.
Open Samsung Members app (available on Google Play), click "Support" @ bottom right, then click "Send feedback" under "Quick Help" ~half way down.
Follow the prompts, attaching logs if prompted. For details, enter a brief summary of what happened & any useful details like "Watch Ultra disconnected from phone while charging, will not reconnect. Known issue, requires Factory Reset of watch, please see Samsung Community for further verification".
