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Galaxy Watch 7/Ultra resetting

(Topic created: 2 weeks ago)
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SKCrews2024
Asteroid
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Galaxy Watch

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. šŸ˜”

398 Replies
Members_Lz40DuB
Constellation
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Galaxy Watch

Me too.  I removed life360.  It's been a few days without a reset.  I'll report back in a few days.

 

GreatDrivr
Halo
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Galaxy Watch

Best of luck, mine has reset as frequently as twice within the same day throughout end of January & all of February...  But for the last 4-6 weeks, it's been disconnecting (forcing a factory reset) on approx. a 2 week cycle...

I'm the one whose Samsung Feedback response stated Life360 was causing it.  But I'm also in a situation where I cannot disable or remove Life360 for 2 weeks or more "hoping" the disconnect no longer happens.  My family & I rely on it for location & travel tracking & other benefits.

In the meantime, if you *DO* experience another disconnect, please be sure to submit Feedback via Samsung Members app.

Open Samsung Members app (available on Google Play), click "Support" @ bottom right, then click "Send feedback" under "Quick Help" ~half way down.

Follow the prompts, attaching logs if prompted.  For details, enter a brief summary of what happened & any useful details like "Watch Ultra disconnected from phone while charging, will not reconnect.  Known issue, requires Factory Reset of watch, please see Samsung Community for further verification".

Good luck, I eagerly await your findings!  šŸ™‚

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userikIHHQtOC5
Constellation
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Galaxy Watch
Sane
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Wes9292
Constellation
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Galaxy Watch
Mine has done this too but not as frequent, happens like once a month and it's aggravating. Not to mention the minimal updates on a watch that's supposed to be ultra.
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Dgwolf05
Asteroid
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Galaxy Watch
Me too
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userSp5utxnZcu
Constellation
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Galaxy Watch
This is happening about once a week now for me. I have it paired to my fold 5.
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userbrDeCzE7LW
Constellation
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Galaxy Watch
Same with me. I turned my watch off and charged it last night. Turned it on today and it is asking me to reset it.
Kurant
Constellation
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Galaxy Watch
Mine is doing the same thing.
Nuknfuts
Constellation
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Galaxy Watch
Same issue, you pay a lot for these watches, you expect them to work correctly
userWQUrz7c08M
Constellation
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Galaxy Watch
I am having the exact same problem. Definitely a bug. I upgraded to S25 ultra for 22 ultra. Was working fine before then.