Cards removed from Samsung Pay and showing in Samsung Wallet

[Rayzer]

I was at the market tonight and went to pay on my watch5 Pro and none of the four credit cards I had used previously were displayed. When I got home I was going through my email and saw notifications that my cards were removed from Samsung pay.

I started to add one of my cards back into Pay and realized that they were in Samsung wallet already. I finally decided that it isn't worth the trouble of trying to pay with my watch or phone anymore. It's easier to get my wallet out and use a old fashioned plastic credit card. 

Similarly, I got several ads that informed me that I'd be able to use my driver's license in Samsung wallet and thought that was pretty cool until I found out it was only for one U.S. state, and it wasn't mine. When Samsung figures out which app I'm supposed to use send me an app and advertisement for that.

I have no idea why it doesn't work anymore. 😕 

[cwinkler]

UPDATE: just got off the phone with the SP folks. They're aware of the issue and have contacted Google to insure that this doesn't happen again with any future updates sent out to watches. Not sure how long it will take for them to send out an update. I'm going with Google Wallet for now, since the last time I had to re-register my cards I ended up having to factory reset my watch.

I guess I can try calling them. Just now getting to email, and saw that my cards were removed from my device at 12:27 after having been successfully used at 09:57.

[lorenzoalali]

Same here, all cards suddenly gone on August 6th. Not because of these three official reasons for the support site.

I am a very long-time user of Samsung Pay, so I will try once more, but Samsung needs to realize that if this keeps happening, users will very quickly move to Google Pay... At least at the next fail, I will.

Watch 4 / S22 / All software up to date / France

[userISnW7Er2dI]

This has been a constant issue. I am getting ready to ditch samsung wallet/watch and try google wallet instead. If that doesn't work, I'm switching to Apple. So far I had to reenter my cards 5 times these past 2 weeks.