Terrible sound on Bluetooth-connected music devices with my Galaxy S25 Ultra. This needs a serious fixโhow do we escalate this? Iโve tested multiple headphones and earbuds, and they all have the same exact issue. Yet, they work perfectly fine on Windows.
Every audio sourceโaudiobooks, offline music, Spotifyโhas a grainy, hiccuping sound every 5-10 seconds, if not more. Itโs like something in the background keeps messing with the sound settings. Iโve turned off all the useless dynamic sound features, but it still wonโt go away. Thereโs also a small but sharp click that pops into my earsโnot subtle at all. This happens whether Iโm sitting still or moving around.
Iโve owned many Samsung devices and Iโm pretty tech-savvy, so I know itโs not my settings or the Bluetooth devices themselvesโthey worked fine on my Galaxy S23. But as soon as I connect them to my S25 Ultra, the problem starts. If I switch them to my computer? Perfect, no issues.
I canโt even judge the audio quality because this constant blunder is so distracting I canโt listen to anything for more than a minute. Social media apps and everything else have the same problem. Is this really a software issue? If so, it needs to be fixed ASAP.
My return window has already passed because Samsung took forever processing my trade-in. Now I donโt even know what my options are. This is beyond frustrating.
Hello, thanks for reaching out about this. In addition to what @Tom6068 suggested, you can also try a few more troubleshooting steps to get to a resolution on this weird sound you have coming through all your Bluetooth devices.
After you have tried @Tom6068 's steps, if that doesn't help, it may be time to try and see if a third-party application is causing these sounds. You can view the Safe mode guide here: https://www.samsung.com/us/support/answer/ANS10003495/ From here, if the sounds do not occur in Safe mode, uninstall third-party applications until you find which app was the culprit.
First, be sure those Bluetooth connection do not exist on any other device. Then on your S25, go to Settings/General management, Reset/Rest Wi-Fi and Bluetooth settings and reset it. Then pair back the device with your S25 and see if that works. You will also need to reconnect to your Wi-Fi network.
If that does not work, then run a diagnostics test. Open the Device Care app, then click on "Diagnostics" and then "Phone diagnostics" and see if that give some errors from Bluetooth, etc.
Hello, thanks for reaching out about this. In addition to what @Tom6068 suggested, you can also try a few more troubleshooting steps to get to a resolution on this weird sound you have coming through all your Bluetooth devices.
After you have tried @Tom6068 's steps, if that doesn't help, it may be time to try and see if a third-party application is causing these sounds. You can view the Safe mode guide here: https://www.samsung.com/us/support/answer/ANS10003495/ From here, if the sounds do not occur in Safe mode, uninstall third-party applications until you find which app was the culprit.
