Worst experience with Samsung Support 😡

[Thinesh]

I ordered a Samsung S25 Ultra Flipsuit Case on 11 Nov 2025 and received it on 19 Nov 2025.
The moment I tried to fix it on my phone; the fitting was completely wrong — my mobile literally comes out of the case. Clearly a defective product.

So I contacted Samsung Support and raised a complaint.
I clearly explained the issue and asked for a refund.
They told me it would be resolved within 24–48 hours.

After waiting a day, I got an email from the backend team rejecting my refund — without even verifying the product!
They didn’t check anything, didn’t inspect the case, and simply closed the ticket.

I called again, and support told me to raise another ticket and again wait 24–48 hours.
This is going in circles.
I have a valid return policy, but the backend team is refusing to accept the return without any reason.

This is honestly very disappointing and unprofessional from Samsung.
I’m attaching screenshots for reference.
I just want a proper resolution — refund the product you sold with a fitting defect.

@SamsungIndia, @SamsungSupport— please take this seriously.

#Samsung #SamsungWorstSupport

[hacker12]

Says the hacker who is stealing my chit.

[Pianodude58 · Accepted solution]

This is the US Samsung Members Community. Based on your post it looks like you are dealing with an issue in a different region. Use the link below to access the Members Community for your specific region.

https://www.samsung.com/us/common/visitlocationsite/