JUMP TO SOLUTION Solved

Original topic:

Unable to connect phone to laptop with USB

(Topic created: 09-06-2025 12:46 PM)
5488 Views
seagull47
Asteroid
Options
Galaxy S25

I have a Samsung 25, and I want to connect it to USB to backup files/photos etc. When I connect the phone to the laptop via USB, the file transfer option doesn't come up. The phone does start charging. 

I was able to back up my previous Samsung phone with this laptop and connector. I tried multiple USB connectors and also tried connecting to my desktop. There is no option for file transfer that comes up. I tried restarting the phone, turning on developer options, but nothing works. 

 

Thanks!

0 Likes

1 Solution


Accepted Solutions
Solution
realaud
Honored Contributor
Options
Galaxy S25

Dollars to donuts it's the same problem I had when you taught me what I had to do to make my computer see the phone - Use a USB-C port or OTG adapter and the cable that came with the phone.  They may also have to turn developer options on and set the default USB configuration.


-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------

View solution in context

0 Likes
26 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
When you swipe down the notification panel what does it say usb??


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


0 Likes
seagull47
Asteroid
Options
Galaxy S25

It only says "charging" and tapping on that takes me to the battery menu. There's no "USB" notification

GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
Sorry not at my computer to plug in my device to bring up the menu.
Also you only need the USB c to usb c cable
https://youtu.be/YyFgR68yFD8?si=YG_t_D4cjCHyLQM_


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


0 Likes
seagull47
Asteroid
Options
Galaxy S25

I did that already, but the USB connection menu won't come up with I plug the phone in to the laptop, and the computer doesn't recognize the phone being plugged in.

0 Likes
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
Im driving home at the moment when I get to my computer I'll see what I can find


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


0 Likes
realaud
Honored Contributor
Options
Galaxy S25
Do you have auto blocker off (auto blocker must be off), and are you using the cable that came with the phone? Does your computer have a USB-C port to connect to,, or are youusing a regular USB port? If you have no USB-C port you need an adapter.

-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes
userEns1xKQ5wU
Constellation
Options
Galaxy S25
Have you fixed audio problems yet? Especially with phone and Audible? Any suggestions for settings or inexpensive speakers. I am worried about your fixing this audio but about to worry less about learing cure on another droid of OMG NOT AN APPLE!!!
0 Likes
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S25
If you have a issue please make a separate post instead of jumping into a random post.


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


0 Likes
userEns1xKQ5wU
Constellation
Options
Galaxy S25
Everyone I know has this audio issue. I know a lot of struggles.
I fear learning curve. I am considering buying my 5th Galaxy. Maybe there is help ?
0 Likes