Original topic:

Some Offline Language Packages Cannot be Installed/Updated

(Topic created: 3 weeks ago)
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m2p
Constellation
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Galaxy S25

This is my brand new Samsung S25, which I bought in Turkey. Everything is up to date. However, the only Turkish, German, US English and UK English offline language packages could not be installed or updated. Never. I can see that there are updates for these languages; however, whenever I try to update or download them, I get an error message saying that an error has occurred. What might the issue be?

The offline language packages in Galaxy AI are also affected; these languages cannot be downloaded from there either.

It is a totally locked condition. I think Samsung servers are blocking me from downloading/updating these specific languages. Could it be related to the device's CSC?

Please note that Samsung TTS and Galaxy AI offline packages are handled separately, and although they appear to show the same language repository, they seem to be different.

Any idea?

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@m2p Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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m2p
Constellation
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Galaxy S25

Unfortunately, this issue does not seem to be specific to a particular geographical area. I have seen similar issues across the web. Also, my local community is too weak and ineffective. So, I am looking for reasonable answers and solutions, if possible.

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25
Maybe "across the web" is true, but it hasn't been seen here for US models. Every country/region has their own specific firmware. The bug can be something tied to a regional firmware or hardware version.
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