Shipping Policy

[SamEyeAm1]

I have a huge problem with Samsung and their shipping policy. Why does Samsung NOT allow us who have placed orders on their online store reroute the shipment to a UPS Store via Smart Choice to be picked up later? Some of us work all day and carriers aren't smart enough to hide a package behind a tall patio fence. Apparently leaving a package out in the open is OK according to Samsung. Why is that?

[SamsungMod]

Hello SamEyeAm1, Thanks for being part of the Community. We understand trying to make shipping arrangements can be frustrating. 

For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by visiting: https://www.samsung.com/us/support/order-help/