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Samsung Account Keeps Crashing

(Topic created: Tuesday)
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Streki
Cosmic Ray
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Galaxy S25

Hi, after update on last FW Samsung Account Keeps Crashing. I tried restart but same error. I have S25 Ultra. And this erro is irritating. Thanks for help and tips for help. 

25 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@Streki Did you wipe the device cache partition after the update? I recommend that you do this after every device update. It wipes out incompatible or outdated cache information which might be incompatible after the update. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

Streki
Cosmic Ray
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Galaxy S25

I tried many times. But recovery menu not show me. I look YouTube video with same up and power button but no recovery menu. Sometimes I get some PDB message after booting to UI. 

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user83EyV9o1GY
Asteroid
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Galaxy S25
It still crashes after the cache partition wipe.
Swoljoel
Asteroid
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Galaxy S25
Did this as well. Still crashing
Streki
Cosmic Ray
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Galaxy S25

Its bad news. Update Bug. 

Swoljoel
Asteroid
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Galaxy S25
Tried sideloading the exact same version of the Samsung Account app from APKMirror to overwrite the installed (crashing) version. So far I haven't received the pop-up and it's been like 10min. I'll update this later if I do see the popup again.

https://www.apkmirror.com/apk/samsung-electronics-co-ltd/samsung-account/samsung-account-15-5-02-1-r...

There's a few versions so just make sure to try both if one doesn't work. Only difference between the two is the SHA1 signing certificate. I just matched it to the version I already had installed by downloading the APK Analyzer app
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Swoljoel
Asteroid
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Galaxy S25
So far so good
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betancd
Sun
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Galaxy S25
Many users say disable the onedrive connection to Samsung Cloud. Its a temporary fix. 1765905536423.jpg
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Streki
Cosmic Ray
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Galaxy S25

Nice one drive not working. I use personal and work space. Onedrive not working anymore. Nice I need Onedrive to my work. Bad Bug. Samsung disable S25 Ultra use to work. This is not normal. Work space not open onedrive. In personal Onedrive freeze. Is possible to dowgrade? I cannot use O365 and error message is so bad... Worst and worst. 

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