S25 ultra rear camera issue

[CeCeD]

Hello, my camera suddenly started freezing when zoomed in. On all apps, not just the camera. I tried everything I could find to do except a factory reset. I have not dropped it. I did submit the error to Samsung but surely there's something I can do to fix it...

[Tom6068]

Has the camera been reset? Are the lenses clean? Has the partition cache been cleaned?

[CeCeD]

Yes to everything. I even cleared out my entire gallery, deleted unused apps...cleared up a lot of memory and space

[Tom6068]

@CeCeD Is there have a backup that is older than when the issues began? If so, try restoring a previous setup from the backup from the "Accounts and backup" in the settings menu. If that does not work, then probably will have to do a factory reset, but I would suggest taking it to uBreakiFix first, unless one does not mind doing a total reset . But if a factory reset is used, test the camera and for those issues and any others that may still show up before applying a backup. If it works without the backup being used, then that most likely eliminates the phone being the issue.

[CeCeD]

I just looked at backups....when choosing what to restore camera isn't an option

[CeCeD]

I did a soft reset but would rather avoid factory reset unless I know for sure it'll fix it

[Tom6068]

@CeCeD A backup just restore the state of the phone and what was already installed from the time the backup was created. it does not backup a certain  app or set of apps. If the camera jsut suddenly started haivng those issues, restoring the phone to a previous setup state may remove the issue as well.

[CeCeD]

I'll try that

[CeCeD]

After doing everything the error message has changed. Not sure if thats good or bad

[Tom6068]

@CeCeD I think taking it to a uBreakitiFix is the best solution as the test failed on the camera as noted earlier in the screenshot. Call the closest store and if they are too far away to bring it in, call Samsung Support 1 (800) 726-7864. I should have clarified on resetting the phone too. So, if it is the camera hardware and it needs replacing, then the device will be reset regardless. That is why I suggested doing a factory reset to test it again. In the end it is up to the user adn what choice they make is OK for them.