Original topic:

Remote unlocking still possible?

(Topic created: 11-28-2025 03:28 AM)
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l1ynch
Constellation
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Galaxy S25

Hello everyone, I have the following problem: My girlfriend forgot her S25 device password while on vacation. Unfortunately, the second factor in Gmail is also this cell phone number so it doesn't get in there.

At home on a laptop it might still be possible to access a logged in Google account. Can you also access the Samsung Smart Things Find account via the Gmail account and use this to unlock the cell phone or do you need your own Samsung account for this?

Furthermore, is the Smart Things Find and Unlock function still possible and usually present during the cell phone setup process?

Thank you!

3 Replies
Tom6068
Honored Contributor
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Galaxy S25

The Samsung remote unlock is no longer an offering because it has been found that workarounds have been used to bypass the security features and allow others to access the device without prior consent. The only avenue is to reset the device back to factory settings.

userjeTjMkYAcg
Constellation
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Galaxy S25

I for sure did not forget my unlock pattern! others have had the same problem after an update and reboot or just randomly! I used my pattern for the last year and all of a sudden it's apparently wrong!!

chantellerivera
Constellation
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Galaxy S25

I'm currently experiencing something called "memory interference." My son locked himself out of his own tablet, remembered his passcode and showed it to me. Once I saw his, I could no longer remember mine, just a few minutes later...on a device I opened a million times a day. So you don't have to believe that people can forget their passwords/codes...but there are many forums all over the Internet with people experiencing the same thing. 

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