Original topic:

Play Protect Certification device not certified

(Topic created: 08-29-2025 09:45 AM)
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bcspahn
Asteroid
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Galaxy S25
My phone recently updated the newest beta software and after that I wasn't able to login to a work app cause of requirement issue. I found the issue and it's Play Protect Certification. Under that it says device is not certified. I tried to fix it and it says it cannot fix. Says there was an issue with my device. I had samsung remotely try and fix with no luck. Has anyone else had issue and what did they do to fix if they were able to. 
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7 Replies
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

Please post all Beta Feedback and Questions in the dedicated Beta Community 



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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bcspahn
Asteroid
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Galaxy S25
I tried looking for that. Can't find it and not sure if it's because I left beta program earlier. How do I get to it?
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

Heres the link since you left the Beta 

https://us.community.samsung.com/t5/One-UI-Beta-Program/ct-p/us-bp?page=1&tab=recent_topics



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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dcsmed
Constellation
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Galaxy S25
I have the same problem unable to log into work apps after the latest software update.
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bcspahn
Asteroid
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Galaxy S25
I downloaded smart switch on laptop and backed up my data and now I'm trying to downgrade software. I will let you know if that works.
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

Downgrading is pretty easy to do with smartswitch



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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bcspahn
Asteroid
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Galaxy S25
That's what I'm doing now. Hopefully that works. Cause like I said I have no way to let beta developers know of issue since Samsung remote worker took me out of program.
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