I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.
I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.
I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.
I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department ๐ Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.
It looks as though it's been initially rolled out in the states and will make its way to the servers in the UK soon hopefully, if the process works like this of course, anyway positive news just a little longer to wait now
Spent the day on a tech team meeting with our networks administrator and same. I sent them the intune logs. Long story short, the device appears to refuse to set up the work profile. Net result, im with you guys. I still have my s23 ultra but due to trade in samsung want that with them. Unfortunately this means that I can't byod with this s25ultra. All but 2 of the business are on apple... they are having a good laugh at samsung right now.
I found a workaround! I was able to create a work profile on my 25U!.... I downloaded the Samsung Email app try to setup via the option of doing a Microsoft 365 account; it triggered (after putting in my username and password) that you "need to install Intune." I went through the process with Intune, and BOOM, it created a work profile; once it was done, I went to the Play app on my work profile, downloaded Outlook, and logged in to my company email; it's working now!
I hope this helped everyone.
Download Samsung Email app >> Select Office 365 ... Put username & Pass from work.
Download Intune as prompted >>Username & Pass >> Creates work profile successfully.
Install from Work profile G Play store >> Outlook app>> Add your work email account.
Intune installed but profile creation not happening. Same message comes again that Work profile cannot be created on your device.Contact IT department.
