I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.
I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.
I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.
I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department ๐ Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.
I was having the issue from last Friday (01/31) when I got the phone. Tried different things, including with my IT team. All options failed to make it beyond the Create work profile step. However I tried it a little while back and I was able to proceed and the work profile was created and I was able to configure outlook and teams. Looks like the issue may have been resolved by Samsung. BTW, I bought an unlocked version of S25 Ultra
Everyone, after two days of trying, my unlocked S25 Ultra successfully completed the onboarding process for the InTune Company Portal. No changes were made by IT. This I know because it is my department, give it a try now...
I was finally able to configure InTune Company Portal on my S25 Ultra today. Not sure exactly what was updated but it worked. Please try again now and let us know if it worked for you was well.
Here is an unusual work around. Have your IT Administrator adjust settings so that you can log in to Office.com from your S25 web browser (Chrome or Edge) without triggering the need to go through Company Portal and Intune. This is possible working with your IT Admin. Using Duo for MFA is fine. Once logged into the work account of Office.com, open Outlook and go through the setup. Outlook will open in the web browser. It will ask to create a shortcut for the home page. Do that. Once Outlook is open on the browser, go back to the browser tab with the work account of Office.com open and try to open Teams. It will then require going through the Company Portal and Intune process. However, when reaching the "Begin" stage, tap "Begin". This time it will work and the Work Profile will be set up on your phone. Until trying this, a Work profile could not be set up after tapping "Begin".
Keep getting message of Can't add work profile. Contact your IT admin for help. It's not my company..the app works just fine on my S24Ultra. This needs to be fixed ASAP. I'll have to return the phone if this isn't fixed ASAP. I need my phone for work purposes and it's crucial q fix is found. Yes I've reached out to Samsung Support. Their suggestion is to put it on this forum. REALLY?! SO here's my post.
Same here. No help. Told me to send feedback with error logs so developers could see, which I already did over the weekend. Sounds like this has happened with previous new releases as well. Frustrating.
See if you have a second account or work account on your device already . If so, try removing it. Then reboot and try the install again. If that works, you can add the second account back
