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02-02-2025 12:25 PM in
Galaxy S25Solved! Go to Solution.
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3 weeks ago in
Galaxy S25Hello, Welcome and thank you for being part of the Community. We understand the concern with AICore stopping.
Make sure all apps are fully updated.
Try clearing the app cache and data. https://www.samsung.com/us/support/answer/ANS10001372/
You can also try clearing the cache partition of the phone. This article from T-Mobile provides steps. https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s25/topic/update-amp-backup/wipe-ca...
If AICore continues stopping, a factory reset is the next step. https://www.samsung.com/us/support/answer/ANS10002030/
We also recommend submitting an error report to provide the data to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692
If you would like to have the phone evaluated, you can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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