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[ISSUE] AICore Keeps Stopping, other issues

(Topic created: 02-02-2025 12:25 PM)
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SkinnyVanilla
Constellation
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Galaxy S25

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I just got my Galaxy S25+ a few days ago but I keep experiencing "AICore keeps stopping" and this just happened. 

It's getting very annoying, especially with a brand new phone.

Anyone else seeing this issue? Thoughts on how to resolve?
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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hello, Welcome and thank you for being part of the Community. We understand the concern with AICore stopping.

Make sure all apps are fully updated.

Try clearing the app cache and data. https://www.samsung.com/us/support/answer/ANS10001372/

You can also try clearing the cache partition of the phone. This article from T-Mobile provides steps. https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s25/topic/update-amp-backup/wipe-ca...

If AICore continues stopping, a factory reset is the next step. https://www.samsung.com/us/support/answer/ANS10002030/

We also recommend submitting an error report to provide the data to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If you would like to have the phone evaluated, you can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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