Galaxy photos and arrange of icons

[user5nhSXlTQqc]

I just received my S25 Ultra while transfersing all my info from my S22 Ultra non of my pictures and videos did not transfer over from my gallery to the gallery on the new phone. I am not able to add my pictures to my alarm times or use pictures to screen like I had with my S22 also I cannot arrange my app by alphabetical order. I have about 1 hour trying to figure it out. Can someone provide and suggestions . This is crazy!

[JusYan]

Tried going on account and backup then transfer data for device setup?

[user5nhSXlTQqc]

Thank you!

[sbllbs · Accepted solution]

Go back into Smart Switch and transfer your gallery over again. My gallery did not transfer the first time either.

For your app drawer sorting, when you are in the app drawer, next to search, there are 3 dots you press those and if you change it to custom, it will make it horizontal, and if you choose alphabetical, it will make it vertical.

You cannot make horizontal alphabetical scrolling right now, which is very bad.

[user5nhSXlTQqc]

Based on your excellent instructions, I was able to get all my pictures , videos, texts , emails, and documents back on my new phone.Thank you so much! 😊

I still can not change the apps to be in alphabetical order, still struggling.
When I click on the dots, the only options that pop up are settings and choosing apps to search in. I don't see the sort option. BTW, thank you for the screenshot. It makes a big difference to see the steps to follow.
I need to stop switching phones every 3 years because it's a pain having to transfer all your old info to the new phone. I am hoping they bring back the slot to be able to add the SD memory card it was so much easier to avoid all these hiccups..

Thank you again!! I am sure other Samsung cell phone owners will find your answer very helpful and on point :fire:!!!! 😊

[sbllbs]

Lol I upgrade every year. They've got me looped in because when their products hit, they hit. Glad you found it helpful. 🙏