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Original topic:

Galaxy S25 Ultra and Galaxy Watch6 connection problems since update

(Topic created: 12-22-2025 12:44 PM)
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KuroSkye
Constellation
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Galaxy S25
Ever since the December update, I haven't been able to connect my Samsung S25 Ultra to my Galaxy Watch6. It will either give me a white screen in Wearable then it fails or Wearable will get up to 80% to 85% before it loops back to the first page. I have tried all sorts of workarounds without any luck. It will connect to my partner's S22 Ultra, but that isn't much help to me. 

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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hello KuroSkye, welcome to the Samsung Community! I understand your concerns about not being able to connect your watch to your device via Bluetooth. Have you cleared the cache partition to your device? Can another Bluetooth device connect to your device? To clear the cache partition: with your device powered off hold the volume up and power button simultaneously until the Samsung Logo appears, then release the power button, select clear cache partition and restart your device as normal. Reset your Network Settings, please not this will remove all Wi-Fi networks and reset your mobile data settings. Try to connect a different Bluetooth device. Perform a factory data reset: Perform a factory reset on your Galaxy phone or tablet

If no other device is able to connect to your device via Bluetooth then I recommend that you have a certified technician take a look at your device: please visit a Samsung walk-in service center or you can schedule a repair service online.

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Solution
SamsungMod
Community Manager
Community Manager
Options
Galaxy S25

Hello KuroSkye, welcome to the Samsung Community! I understand your concerns about not being able to connect your watch to your device via Bluetooth. Have you cleared the cache partition to your device? Can another Bluetooth device connect to your device? To clear the cache partition: with your device powered off hold the volume up and power button simultaneously until the Samsung Logo appears, then release the power button, select clear cache partition and restart your device as normal. Reset your Network Settings, please not this will remove all Wi-Fi networks and reset your mobile data settings. Try to connect a different Bluetooth device. Perform a factory data reset: Perform a factory reset on your Galaxy phone or tablet

If no other device is able to connect to your device via Bluetooth then I recommend that you have a certified technician take a look at your device: please visit a Samsung walk-in service center or you can schedule a repair service online.