I have tried everything, when I get to the screen where I click Delete all (after putting my lock screen password) it will ask me for my Samsung account password, I put it in, it just signs me off my Samsung account and goes back to the first screen where it Says Factory data reset.
If I go through the process again. It will get to the part where it asks me to put my Samsung Acc password and it will sign me into Samsung account. But the factory reset never happens.
Ironically I didn't realize I was typing this message first on my 24U and I resetted that device instead.
But my 25U I don't know if it's a bug in the OS but I cannot factory reset my S25U.
I csn go.tnrough all your steps . It is mor working . I cant get ny s25 ultra reset . It formsts before it wipes cache or facrory reset. Plesse help me im going insane . It akso has done this , from this phomf to my brand new pc and as well to a pld flip phime i have been using , because ny main phone (tbis one) even dictstes my calls . Recirds them. Swipes the screen away from.me . Its all veru sureal .
I followed the first suggestion from user "realaud," and it worked. It seemed like a full factory reset since it took me back to the initial setup screen. However, I’m not very tech-savvy, so I’m not sure if that method leaves any trace compared to the factory reset option in the settings (which didn’t work). In the end, I had to send the phone back, and this experience only added to my disappointment with Samsung
A factory reset is a factory reset, regardless of which method is used to get there.
------------------------------------------------------------- Please mark any response that helped you as your solution. -------------------------------------------------------------
This problem still does exist, I just bought a brand new 256 GB version 2 days ago. I had to use the recovery mode to factory reset as it just kept putting me in a loop when I tried to from the settings. The microphone also seems to not be working properly. I exchanged the device completely and we'll see what happens.
The bug affects Z Fold 6 as well, even when it's in a fresh factory default state. Luckily the power button method works. Note that you should remove your Samsung and Google accounts from the device before you do this, to avoid triggering reset protection when the device first boots again.
This just happened to me, but the issue stopped when I uninstalled my current home launcher (Niagara) and VPN (NordVPN). One or the other kind of apps probably impacts the process.
