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Original topic:

Dex issues One ui 8

(Topic created: 09-22-2025 10:15 AM)
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Streki
Asteroid
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Galaxy S25

Hi, my S25 ultra was update yestarday. Today I try use my dockingstation with USB-S and hdmi port. But not working in DEX mode. Docking only mirror my screen but DEX not starting. Why? I use 3x dos king stations from lenovo, itec and other and now not working? Why? Samsung delete this support? Its not fun. I need working on this AMD now I have only piece of **bleep**. Thanks for help. 

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CEParsons
Black Hole
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Galaxy S25
DeX working fine for me on UI8.

Have you followed the best practices after an update guide? Clearing device cache via recovery mode in particular.
https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871?src=Shar...

If the issue persists, send an error report to Samsung via the support tab in this app.
Streki
Asteroid
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Galaxy S25

I tryed but devices only reset. Not recovery menu and wipe cache possible. Sometimes devices wrote to display some errors after trying to recovery menu, but restart. Nothing more... 

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RineJet
Cosmic Ray
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Galaxy S25
Fixes to try
1. Use a Samsung DeX cable or Samsung-certified adapter (most reliable).
2. Make sure the hub supports DisplayPort Alt Mode + PD charging (plug external power if needed).
3. Manually enable DeX from Quick Settings after connecting.
4. Update phone software and hub firmware.
5. Test with different monitor/HDMI cable.
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Streki
Asteroid
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Galaxy S25

UI7 working with no problem. UI8 not have Dex quick menu only Dex wireless. And menu Dex not have any chance to change. In old UI was all. Resolution, auto detection and now I have dockings to nothing. 

AlainC
Constellation
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Galaxy S25

Same issue here!

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Members_cU39ecB
Asteroid
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Galaxy S25
No problem for me
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@Streki I'm not sure of you setup exactly. Just to be clear, Dex for Windows has been discontinued and is no longer supported. You shouldn't have any problem connecting to a monitor and using Dex. I have no problems connecting my S25 Ultra directly via USB C to a monitor and using Dex. 

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Streki
Asteroid
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Galaxy S25

So after three restarts and another attempt to connect, the image and dex interface woke up. 🙂 So hopefully everything will be ok. Thank you all for the comments and help.

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usereNvYnCHeiu
Asteroid
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Galaxy S25
Believe this issue might specifically be for the s23 series or the s23 ultra in my case
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