Cannot decrypt data from S23 on the S25 ultra

[Irshan]

I'm trying to setup my new S25 ultra but when I get to the Samsung pass to unlock my passwords wtc it keeps asking for a pin from my old phone and I don't know which pin it keeps asking for.

I've already tried my phone unlock pin, my Samsung Wallet pin and every other pin I know. I'm lost, and don't want to lose all my passwords if I run out of attempts. 

Please help! 

[Irshan · Accepted solution]

Thanks everyone, I contacted customer support thru chat and they said it is likely my pass account needs to be reconfigured and gave an 855 number to call tomorrow. Will keep everyone posted