Biometrics for Work Profile not available in Android Enterprise

[JeffGWpg]

I have activated 2 different S25 devices in Intune with Android Enterprise and cannot enable biometrics for the work profile. I am able to do this on my S22 by going to Security and Privacy / More security settings / Work profile security and setting "Fingerprints" and "Face recognition" however, these options are *not* available on the S25. Is this a bug?

[donatom3]

No it's still available on my S8 Ultra and not the S24 Ultra running one UI 7. This was broken with One UI 7. I'm the one who setup my companies Intune.

[userfqiE2FWg0j · Accepted solution]

It works, if you de-select the "Use one lock" option. For security reasons, the Work profile will not have access to the biometrics stored with the Personal profile (and the other way around). You have to register your fingerprints again in the Work profile. You can set the same PIN or Password for both profiles. 

[jaykid029]

I was able to enable it once everything was set up by going to Settings -> Security and Privacy -> More security settings -> Work profile security -> Work profile lock -> Fingerprints -> Fingerprint unlock

[chougus]

This solution definitely works as I just tried the steps on my S25!

[WualudeMun]

It shows a blank screen like this when trying to add fingerprints in the work profile with one lock off, it is not possible to add.

[donatom3]

Same here i get a blank screen. This was broken with one ui7

[nozzel829]

Kinda. OneUI 7 brought in Identity Check which, from my understanding, blocks fingerprint enrollment on a hardware level. Check my other comment on this thread. The TL;DR is that you have to temporarily disable Identity Check and then you will actually be able to enroll your fingerprint in the Work Profile; after enrollment, you can turn Identity Check back on

[nozzel829]

View my solution comment. You need to temporarily disable Identity Check to get rid of this blank screen

[npasuncion]

I came across this post as I encountered a similar problem on my a73. In my case, I was trying to toggle on fingerprint unlock for a bank app in my work profile.

What worked for me is Settings > Security and Privacy > More security Settings > Work Profile Security. From there, there is an option to untoggle the "Use one lock" and I did, then I went to Work profile lock where I was able to add a pin (can be same or different from the personal profile), add face recognition, and add fingerprints. I'm now able to use fingerprint unlock in my work profile apps.

[CW85]

This works! THANK YOU🙏