Att can't get my unlock code to carrier unlock my device that is paid off!!!

[karmajazz666]

I'm dealing with a significant issue and I'm notifying others to see if someone can help me or hopefully to have Samsung fix this issue. 

My phone is completely paid off and fully eligible for carrier unlock. Yet att hasn't received my unlock code from Samsung. 

I have full proof that att has tried all routes possible. I've even spoken to the att office of the president about it. 

They have tried to carrier unlock my s25 ultra for the last 3 months going on 4 months now. I'm losing job opportunities because this was my work phone. 

Please help!!! I've even called Samsung and they transferred me 3 times and looped me around until I got hung up on. 

Thanks. I have even more proof but I think this should be enough. 

IDEAS!??

[SamsungMod · Accepted solution]

Thank you for reaching out, Jasmine. I can certainly understand your frustration with it taking an extending time to carrier unlock your device. I would be happy to look into this further and see if there is anything we can do on our end as this is usually a carrier issue. Can you please provide me with e-mail, full model number, and IMEI in a private message

[karmajazz666]

The link didn't work

[karmajazz666]

I tried clicking on everything and it did nothing

[karmajazz666]

I sent

[meself]

Been awhile not sure if it still works on site but on the att site or site linked with it there a unlock phone option put in imei and think second part is asking if you have a account if not choose no

[karmajazz666]

I already attempted that option thanks though.

[karmajazz666]

This is from att/device unlock website. This can't even unlock it.

[karmajazz666]

I've never seen heard or had this issue ever. My phone is paid off and they even tried everything to get a unlock code but can't. Which im confused because they are the ones who put them on.

[karmajazz666]

I'm planning on taking this issue to the news in the next 24hours if I can't get this device carrier unlocked.
I can't file a fcc complaint due to the government shutdown that is ongoing. So I think that might be my only option if att can't carrier unlock my s25 ultra.