User guide section confusion on my Galaxy S24 Ultra

[KellyLP79]

I would love for someone to explain 

this to me! I have a Galaxy S24 Ultra. When I go to the bottom of my phone where the user guide is. This is what it shows me, and I'll also have a pic of the about info on my phone. 

1 1

[Mogay · Accepted solution]

https://www.manuals.ca/samsung/galaxy-s24-ultra/manual

personally i prefer read any galaxy phone user guide from this website

[KellyLP79]

Thank you

[realaud]

Normally the user guide for your  phone is shown in "tips and user guide", not "about phone".

[KellyLP79]

Yes, you would be absolutely correct. However, if you uninstall tips, it will just say user guide in the place where tips would normally be, which is exactly what I did. I uninstalled tips, thinking there might be something wrong with the app. I was wrong. It shows it being a Z fold in the tips app and on the phone under the user guide.

[realaud]

Odd.

[OnePlusAim]

It sounds like a spoofed device a counterfeit S24 Ultra..*Edit* "Nevermind Mine also goes to the same page"

[BellaJS]

What you mean a counter fit

[RBfromRB]

I noticed that mine does this now after the UI 8 update as of last Sunday, October 5th, 2025. Previously it showed the correct device and guide. It's annoying that we pay all this money for a phone, and they update with errors, that Tech Support can't resolve.

[KellyLP79]

I am so sorry you are going through what I went through! Yes it is annoying, not to mention frustrating. Especially when you have a question about your device and you can't get the correct info for it. I had an S24 and my guide info was for a Z fold/flip model. I would love to tell you that Tech Support fixed it, or that it worked itself out in some way. Unfortunately I ended up getting a new phone before either happened. I hope you have better luck!