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User guide section confusion on my Galaxy S24 Ultra

(Topic created: 06-24-2025 11:10 PM)
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KellyLP79
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Galaxy S24
 
 
 
I would love for someone to explain 
this to me! I have a Galaxy S24 Ultra. When I go to the bottom of my phone where the user guide is. This is what it shows me, and I'll also have a pic of the about info on my phone. 
 
 
 
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Mogay
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Galaxy S24

https://www.manuals.ca/samsung/galaxy-s24-ultra/manual

personally i prefer read any galaxy phone user guide from this website

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Mogay
Comet
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Galaxy S24

https://www.manuals.ca/samsung/galaxy-s24-ultra/manual

personally i prefer read any galaxy phone user guide from this website

KellyLP79
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Galaxy S24
Thank you
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realaud
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Galaxy S24

Normally the user guide for your  phone is shown in "tips and user guide", not "about phone".

Screenshot_20250625_082842_Settings.jpgScreenshot_20250625_082905_Tips.jpg


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KellyLP79
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Galaxy S24
Yes, you would be absolutely correct. However, if you uninstall tips, it will just say user guide in the place where tips would normally be, which is exactly what I did. I uninstalled tips, thinking there might be something wrong with the app. I was wrong. It shows it being a Z fold in the tips app and on the phone under the user guide.1750860370921.jpg
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realaud
Honored Contributor
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Galaxy S24
Odd.

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OnePlusAim
Galaxy
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Galaxy S24
It sounds like a spoofed device a counterfeit S24 Ultra..*Edit* "Nevermind Mine also goes to the same page"
BellaJS
Constellation
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Galaxy S24
What you mean a counter fit
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RBfromRB
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Galaxy S24
I noticed that mine does this now after the UI 8 update as of last Sunday, October 5th, 2025. Previously it showed the correct device and guide. It's annoying that we pay all this money for a phone, and they update with errors, that Tech Support can't resolve.
KellyLP79
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Galaxy S24
I am so sorry you are going through what I went through! Yes it is annoying, not to mention frustrating. Especially when you have a question about your device and you can't get the correct info for it. I had an S24 and my guide info was for a Z fold/flip model. I would love to tell you that Tech Support fixed it, or that it worked itself out in some way. Unfortunately I ended up getting a new phone before either happened. I hope you have better luck!