Unable to clear my Bluetooth cache (option is greyed out)

[penpen21]

My bluetooth has dropped connection to my speaker a few times so I went to clear the other Bluetooth cache and realized I can no longer access this from system apps. Did we lose that capability? 

[Honky327]

That don't work get in contact with the dummies at Google they the ones that took that option away when they introduced that dumb Gemini AI that no one uses because it sucks

[Essy23andEffMe]

@SamsungModerator1 hello "clear data" and "clear cache" are grayed out for all of us and bluetooth isnt working....for the love man, I cant sleep without music apps on my sleep phones. Fine before the 1/28/25 EST auto software "update"

[Supersam1000]

I am also having trouble with my bluetooth connectivity now and will no longer pair with my car. I have just followed your above steps and even installed latest update to my Samsung S20 but both the clear data and clear caches are greyed out so unable to complete the steps. How do I enable them?

[AntK]

I'm having the same problem...no access to the clear cache button...grayed out

[SamsungModerator1 · Accepted solution]

Hey, I just tried to do this on my phone and I unfortunately got the greyed out icons as well. I recommend trying the steps in this link for now: 

https://www.samsung.com/us/support/troubleshooting/TSG01209182/

If this doesn't work for you, I suggest submitting an error report for now. I will be doing the same. You can do that by following these steps:

Samsung Members app > Get help > Send feedback > Error reports

[Members_fxsab8x]

I used this headset on my Galaxy 8. I upgraded to S24 and cannot connect it.  Even after "show system apps", there is no Bluetooth app that shows up so I cannot clear cache or anything else.  Very frustrating!

[Members_LjwXyWf]

I submitted an error report. Now what? Still doesn't work!

[userVUvGJ5xJwL]

I'm having the same problem.  The article doesn't work.  Clear cache is not accessible.

[Members_IfzVbFF]

Oh no!! I'm going to lose my mind without sound going. It's how I function. Any word on the fixing this? 

[Members_LjwXyWf]

Did anyone ever figure this out? I can no longer connect to a device and the clear cache is greyed out. I submitted a report, it was less than helpful.