Sim card message after update

userOaazHTp35H · ‎04-28-2025

I have a s24 ultra and since the latest update my setup wizard keeps coming up telling me I need to put my sim card in or it isn't installed correctly. But it is I have not messed with it at all. Message comes up 1-4 times a day. Any help is appreciated

SamsungModerator1 · ‎04-29-2025

Hello userOaazHTp35H, welcome to the Samsung Community. I understand your concerns with your device showing a message to insert a sim card. Most issues with your SIM card will need to be resolved by your carrier. Before you contact them, there are a couple of things you can try.

Remove the SIM card and inspect it for damage or corrosion. Reinsert the SIM card, making sure it is properly installed in the tray.

On most models, the SIM card should be placed on the tray with the gold-colored contact facing upwards. If you insert the tray into the slot while the SIM card is placed improperly, the SIM card may not be recognized.

Try another Sim Card

If your SIM card continues to have issues, you will need to get a replacement SIM card from your carrier. You can also try contacting your carrier if you continue to have issues with the SIM card.

If you have verified that your SIM is working and active, your device requires service. Please visit a Samsung walk-in service center or you can schedule a repair service online.

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Kira9 · ‎04-28-2025

Im probably not the best help but I think there's troubleshooting features within the member app to check to see if cell service is working. If not, it could possibly be the simcard or the phone, I'd have someone take a look at it

Jondaman143 · ‎04-28-2025

Yes I'm having the same issue as well randomly pops up with a no SIM card icon in the status bar you pull it down and it says set up wizard and it seems to always take me to my secure folder for some reason but yet the phone has a service

userOaazHTp35H · ‎04-28-2025

This is exactly what is happening. Never happened till this last update. It takes me right to my secure folder and asks for the password

Grouper_bites · ‎05-10-2025

ME TOOO!

Laroccash · ‎05-04-2025

Same here. This fixed the problem.

Members_0T29rxh · ‎05-06-2025

This seemed to work. I have no idea why. But thanks.

Lisalfrank · ‎05-07-2025

Well I'm going to try this we'll see what happens.

userhKNBM9fQJK · ‎05-09-2025

Same here

AzaleaRose · ‎05-11-2025

Mine just updated a couple of days ago and I've been having the same issue. Mine is an S22 Ultra, though. My phone is working as it normally does, I just keep getting this message throughout the day. I tried this and now I wait to see if it happens again.

Original topic:

Sim card message after update

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