S24 plus constantly restarting issue

[kyliewiley]

Phone keeps restarting, called and received replacement phone, same thing is happening. I can't figure out what the issue is and now it's happening to my daughter's phone. Does anyone have a fix?

[meself]

Interesting

[realaud]

How can anyone have a fix when we don't know what the problem is.  You say its continually restarting, but you don't say under what conditions.  You do not say your daughter's issue is happening under the same circumstances.  Perhaps you have the save rogue apps that are causing an overheat condition, in which case the phone will protect itself by shutting down.  You don't mention if there are any warnings or error messages, or if you have auto optimization set to restart whenever necessary.  There could be a million reasons why this is happening, but we need details in order to assist you.

[kyliewiley]

Thanks for being kind. There are no circumstances, it happens randomly. There are no error messages, there are no app crashes, literally no signs or reasons. The phones have "seizures" eventually bounce into safe mode.

[realaud]

If it's going into safe mode it's protecting itself from something.  Safe mode boots up with no external apps, only what was installed with the phone.  If you keep the phone in safe mode, does it continue to restart?  Did you recently get the update to Android 15 and is it happening since then?

[kyliewiley]

No it's fine in safe mode. There are no available updates

[kyliewiley]

I forced stopped the original message app, seems to have fixed it.