S24 Ultra Stuck on One UI 7

[userppqJbYvH8U]

When will my device update past 7? I see that there is an 8.5 beta happening but I don't even have 8 yet. The last update made it impossible for me to be able to read the battery percentage no matter what I do and I've been patiently waiting for the next update in the hopes that they've either made it possible to go back to just a percentage on a black screen with no background so I can read my battery percentage again but I'm starting to get really annoyed that every time I check there still are no updates. Argh!

[meself]

You should of recieved ui8 few months ago

[userppqJbYvH8U]

And yet clearly I did not.

[meself]

Would be up to your carrier or a phone issue for not getting ui8

[Robin621k]

You haven't received it because you probably purchased your phone from a 3rd part Reseller. In order to find out which carrier that phone used is to go to settings, about phone, software and look for Service provider software v take a screenshot and post it here.

[sansmojo]

I wish I could go back to 7. 8 is a UX disaster.

[LongHiker]

@userppqJbYvH8U UI 8.5 is only in Beta for the S25 series.

Where did you buy your phone? Does the model name end in "U"? Did you change carriers?

[CEParsons]

Where did you purchase your phone? Known issue if you purchased from a third party retailer such as Amazon, or if you purchased from your carrier and then switched networks.

These retailers have been selling carrier unlocked devices as factory unlocked. This is a problem because these devices are running carrier firmware but are not on the original network.

Long story short, Samsung works with carriers to push out updates, and if your phone isn't running the right firmware, it won't find it if it isnt on the original network.

You have two options:
1) identify the original carrier and obtain a sim from that carrier. Doesn't have to be an active Sim, but does need to be inserted to update. You will have to do this every time you want to update your phone.
2 - recommended) visit a certified samsung repair center and have them flash unlocked firmware on your device. This will effectively make your device factory unlocked rather than carrier unlocked. There will be a fee for this service. Find one near you: https://www.samsung.com/us/support/service/locations/

Be aware that if you choose option 1 and update OTA, you will likely have multiple stacked updates. You will have to install every missed security update in consecutive order until you are caught up. You may be able to bypass stacked updates by connecting to a PC and running smart switch.

For future reference, it is always best to purchase devices factory unlocked directly from the manufacturer to prevent these kinds of issues.

[NightmareKitty]

I don't know what to tell you except maybe it's a carrier issue like a lot of other people have said and it has something to do with your phone service provider or where you got your phone or maybe there's some kind of glitch and you need to do a hard reset on your phone just make sure you have everything backed up before you do it😊

[SmartGamer]

Try installing tje one ui 7 security update this worked for my s24 ultra pr is it saying software is up to date