I purchased the s24 Ultra last week and when I went home I left the phone alone for a couple of hours and when I went back to open it, it was locked. I never put a screen lock on it. I brought it back to the store and the salesman yelled at me saying I put it on. If you know me, you know that I don't know how to do much with technology.
I can't sign in to Verizon because I need to get into my email and I can't get into my email because it locked too because I was using a new device.
I have a brand new phone that I can't get in and no way to get ahold of Verizon. If I set it back to factory I lose years of photos. I don't know what to do.
