S24 Ultra Locked Itself Right After Purchase

[JMK60]

I purchased the s24 Ultra last week and when I went home I left the phone alone for a couple of hours and when I went back to open it, it was locked. I never put a screen lock on it. I brought it back to the store and the salesman yelled at me saying I put it on. If you know me, you know that I don't know how to do much with technology. 

I can't sign in to Verizon because I need to get into my email and I can't get into my email because it locked too because I was using a new device. 

I have a brand new phone that I can't get in and no way to get ahold of Verizon. If I set it back to factory I lose years of photos. I don't know what to do.

[phil131]

Only thing I know is a factory reset

[realaud]

You have to factory reset to clear the password the guy at the store should have known that and helped you reset it right there. That is the only way to remove a password. If your photos were transferred from another phone, they should be backed up to Google. Log into photos.google.com on another device and see if they are there. I gather you traded in your old phone and no longer have it. Passwords don't spontaneously create themselves.

[Robin621k]

Hmm

[meself]

There's a screen lock on by default

[realaud]

Well, do share the default password, then. I cannot believe, and never had, a new phone having a default screen lock without giving a new user a way to unlock it. There is usually a lock/privacy screen, but one only needs to slide up to get to the home screen until they create their own password or pin.

[meself]

Every phone has it set as default

[realaud]

None of mine ever did and if you know a default password share it with the OP. There is no default screen password when you purchase a new device. One had to set it up. The lock screen is on, but there us no associated password. one has to swipe up to open the phone. It makes absolutely no sense to sell a new phone with an unknown password on it.

[meself]

Intersection

[TipsyTrex]

This is entirely false