Original topic:

S24 Ultra Camera Quality Feedback

(Topic created: 02-07-2024 11:07 AM)
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efrain192
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Galaxy S24
As many of us are experiencing these camera issues where the post processing ruins images taken by making them grainy or too saturated. I found temporarily that using the camera in safe mode and airplane mode gave me way better results when using the camera . Hopefully they fix this soon
 
 
 
UPDATE
Turns out my camera issue is a hardware issue. I spoke to representative and there are no updates coming for the camera, only for the screen issues. I will return mine an get a new device. Seems I got a early model that was part of a bad batch. 
 
Update: got my replacement device today NIGHT AND DAY DIFFERENCE. now this is what the s24 ultra is supposed to be. WOW I can't believe the difference. The screen for sure is way brighter and more colorful and the camera is amazing and no issues with post processing ruining images. If anything it just makes them way better. I can't believe what a difference there is between the devices 
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efrain192
Cosmic Ray
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Galaxy S24
Update: got my replacement device today NIGHT AND DAY DIFFERENCE. now this is what the s24 ultra is supposed to be. WOW I can't believe the difference. The screen for sure is way brighter and more colorful and the camera is amazing and no issues with post processing ruining images. If anything it just makes them way better. I can't believe what a difference there is between the devices
Cerberus64
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Galaxy S24

So its hardware or software? 

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efrain192
Cosmic Ray
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Galaxy S24
Probably a combination of both
Cerberus64
Cosmic Ray
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Galaxy S24

Can you share your build number? So we can compare what we need?

Cerberus64
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Galaxy S24

I mean an update hasn't rolled out yet, so how can it be software? Thanks for the update, btw. 

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userCE5SuAu6c0
Cosmic Ray
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Galaxy S24
What was the process you went through for this?
user1J6Iwv2r7r
Asteroid
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Galaxy S24
How do I get it replaced?
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efrain192
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Galaxy S24
The vivid mode on my s24u is better than My s23+
Makistinson
Asteroid
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Galaxy S24

Hi Efrain, 

How did you started talking with Samsung representative? Im having same issue hence assuming Im part of the same bad batch. 

 

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efrain192
Cosmic Ray
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Galaxy S24
I called Samsung customer support , and then I chatted with an agent on Samsung support website and they were able to live view my device and see the issues I was having
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