Since last update on Verizon S pen is laggy and almost doesn't work. I have to push with my finger to change from eraser to pen or anything else. Have tried multiple resets and cleared chache. Reset pen. Nothing yet. Anyone else have this issue?
Hello DamesQuas25, thank you for your feedback. I understand your concerns with your S Pen not working correctly after the latest update. You stated that you have already tried resetting the S Pen (Settings, Advanced Features, S Pen, More Options, Reset S Pen) and clearing the cache. Did you clear the cache partition of your device? Power off your device, hold the Volume Up and Power buttons together at the same time, once the Samsung Logo appears release the Power button, select Clear Cache Partition, Reboot your device as normal. If you are still having issues we recommend trying a different S Pen or repairing your S Pen. You can visit our website to purchase a replacement, view Samsung walk-in service center locations, or schedule a repair online.
Hello DamesQuas25, thank you for your feedback. I understand your concerns with your S Pen not working correctly after the latest update. You stated that you have already tried resetting the S Pen (Settings, Advanced Features, S Pen, More Options, Reset S Pen) and clearing the cache. Did you clear the cache partition of your device? Power off your device, hold the Volume Up and Power buttons together at the same time, once the Samsung Logo appears release the Power button, select Clear Cache Partition, Reboot your device as normal. If you are still having issues we recommend trying a different S Pen or repairing your S Pen. You can visit our website to purchase a replacement, view Samsung walk-in service center locations, or schedule a repair online.
