I can be doing an email or commenting on a article in the news app, and after being on the app for 10 minutes, 30 minutes, 2 hours, always different how long. I will be sending & receiving for a time. Then I get one of the two messages above and I cant send anything, I cant even use the app any more. I check the T-Mobile internet box and it says "very good", and all but last bar is on.
I reset the phone, find get same message when go into a news app or email app. Even some games won't work, but most do. I turn wi-fi off on the phone and sometimes it will work, more % it still doesn't work.
Now, I am aware the T-Mobile box can work at 2.4g or 5g, even found can set up two networks, one for each. But cant find where the tv would go, or printer, or picture frame, or laptops. I do know our phones are 5g when turn off wi-fi. I do know the internet box is set for 2.4g - as everything was working on that before.
Now, my phone cuts off the network and sometimes the internet.
Our tv - use to work good- now has spinning circle almost always, which is trouble downloading? Then it will put message on the screen, "network not connected" and we find it had been disconnected. Sometimes we can reconnect right away, most the time we cant and turning off all things, waiting 15 minutes, then turning back on all, sometimes works. But missed at least 1/2 hour of show we had been watching.
Printer also disconnects when feels like it, and gives us headache like phone and tv.
Everything we have but our phones is older, I bet that they arent set up for using 5g. That's why all work on the 2.4g, except my phone and tv. Wish I could say a time of day, or after use of time limit, or even if the weather is windy, rain, fog but cant as it is random. Some days are no problem, then next two days nothing but problems.
You will need to contact T-Mobile, as all of that sounds like a problem with your home internet service.
Your T-Mobile box (router) can broadcast on both 2.4GHz and 5GHz frequencies, which is very different from 5G cellular service. The terminology can be confusing.
Have you tried resetting your router by unplugging it, waiting 60 seconds and plugging it back in? It sounds as if you have an unstable wi-fi connection. You also may have interference between your router and your devices. You may need a mesh network or wi-fi extender, depending on how far away and how many walls are between you and your router at any given time.
For most appliances, the 2.4 gHz band is preferred. Phones can elect to use whichever band is more stable. I guarantee you will not notice a difference in speed between the 2.4 gHz and 5gHz band for anything. I do find that the 5 gHz band is less stable and shorter range than the 2.4 gHz band (hence why it's preferred for appliances and smart devices). And, you should configure two networks and not combine them. Most smart devices (especially smart plugs) do not have the hardware to figure out which band to be on when the networks are combined.
If you continue to have issues, you will need to contact T-Mobile.
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Thank you. We have done almost all you suggested but making 2 networks. I will try that with my phone on the 5g and see what happens. Then will contact t-mobile. The tech support for internet? Thank you for your help.
