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[Question/Help] S24 FE Touchscreen Jitter - Service Center claims this instability is "Normal" for FE Series?

(Topic created: Wednesday)
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SamsungUserS24
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Galaxy S24

Hi Samsung Community,

I recently purchased a Galaxy S24 FE and I am facing a frustrating issue with the touchscreen stability.

The Problem: When I hold my finger still on the screen to perform basic daily tasks, the input is unstable and "jitters."

  • Reading Articles: When I hold my thumb on the screen to pause scrolling and read, the text vibrates/shakes, causing eye strain.

  • Selecting Text: Trying to drag the cursor handles to select specific text is extremely difficult because the coordinate jumps around pixel-by-pixel

    I ran a diagnostic using HW Device Info. While holding my finger completely still, the pointer jumping around the touched area. I tested my old device Xiaomi  side-by-side with the same hand, and it was perfectly stable.

    I visited an Authorized Service Center, and the technician acknowledged the jitter. However, he refused warranty repair, stating:

    1. "This is a Normal Characteristic of the FE Series."

    2. "Replacing the LCD would be useless because they are all like this.

      Is it true that the S24 FE is designed to have unstable touch input? I find it hard to believe that a premium "Fan Edition" device has worse Digitizer than a budget phone  from Xiaomi. 


      Thank you.
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