Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[dwboston]

I just got an email from Samsung that my trade-in has been completed and the full amount credited.  This despite the fact that FedEx still shows the trade-in package as "delayed" with no delivery date for more than a week.  😕  Not the greatest experience but glad it's done.

[ani1]

Samsung doesn't honor there word or promise.
I have orderd a new s24 ultra 1tb
When it came it was overheating within 1 hour of opening the box once it arrived. Samsung connected to the phone remotely and it did not fix the issue. They asked to order a new one from them for the same price I orderd and it was higher price they said not to worry about it they will price match it one the faulty phone is returned and refunded.
That was a total lie, they passed me from one person to the other and then they said they can't do that. Now after I transferd all data and info to the new phone I jave to cancel the order and return it back to them.
They have stressed me out so much I am not going to order a new one from Samsung again due to the very poor customer service and totally empty promises and overcharging my card until full refund is issued to me.

[userA2lO8OqGBX]

Sounds like a conspiracy theory but here we are again. Samsung directs customers to send their trade in devices via FedEx. 

Customers follow all the instructions and Samsung keeps their money because they say they get an empty box. Even have a picture of an empty box to "prove" it.

Customer is now out the trade in value and the old device. Samsung says talk to FedEx. FedEx says talked to Samsung. 

What a racket. How many millions made off the backs of loyal customers? Maybe employees acting on own but if the companies are not in on it, why don't they stop it?

[PghLei]

Funny you posted this as I just finished chatting with Samsung. I want to trade in my watch 5 for the 6. But scared because of the horror stories like yours.

[userA2lO8OqGBX]

There are many such cases. Common answer is for each company to point at the other - leaving the customer to hold the bag.

[Ric221]

I've traded a number of devices with Samsung. Have never had one go missing or had any issues with Samsung concerning traded in devices.

[samething789]

I have same issue with Samsung, they said box is empty
And denied the refund

[Manuel26]

Hello everyone! Quick question. After sending my trade in device how samsung knows i send it? Because im still receiving reminders and mails. Thank u 😊

[JBTechfanatic]

You need to use the label they provide. If you did use that label but are still getting notifications, don’t worry about it. Just make sure you track it and see when it’s delivered to make sure they got it. Always keep your tracking information just in case. This has happened to me many times as well, but it all works out for me. I just think it gets backed up with all the trade-ins handled. Reminders are just automated reminders.

[Manuel26]

Thanks 😊