Samsung hired FedEx. They paid for the shipping label that they send out.
It is very rare that the empty box scenario happens, there may be many here stating this claim, but they are still in the minority, we have no idea how many are actually victims, and not scammers.
Preordered S24Ultra through Samsung pre release for my carrier Verizon. Coming from an S22 ultra. Happened to find an S4 in my drawer. Trade in offer was available for $1000. Now another Samsung or Verizon will honor it .,.. sending back new phone and I'll go to T-Mobile or ATT and get a Pixel done with this ripoff.
All they want to domit sell phones and take our money.
Try calling Samsung customer service. If I need to talk to supervisor soni don't have to take my frustration out on someone who has no idea what I'm talking about. I have to call back maybe tomorrow and if the supervisor isn't too busy maybe they can talk to me then....
It was probably a carrier trade-in value. AT&T was offering $1000 on a Pixel 7 Pro, when Samsung offered $450. Of course the carrier deal is 3 years of monthly bill credits on a locked phone.
He pre-ordered a device through his carrier. Carrier supposedly offered $1000 trade-in value for his S4. Now carrier won't honor it - don't know how Samsung is at fault here. Some carriers are notorious for offering high trade-in values then lowering the value once the device is "inspected".
You ordered a Verizon carrier-locked phone through Samsung. The carriers were the ones offering $1000 for old phones, not Samsung. It is on Verizon to honor the trade values. What did VZW ultimately say your trade was worth?
