Why are pictures being removed after updating contact pictures. I've edited 2 contacts since the new update, but once a week I have to keep editing for the pictures to stay.
There is an option for 2 pictures, the background picture and the contact picture. The contact picture keeps going to just the first initial. I go back to edit and the contact picture is completely gone and I have to add a new one.
Do those contacts have Samsung devices? If so, they may need to set up their own Profile Card in their contact settings, as your device could be resetting when they contact you with an unfinished profile.
Could also be an issue with syncing and merging contacts, both of which you can adjust in contact settings.
The 2 that it keeps doing it to have iPhone. But one contact have been in my phone for 3 years the other is more recent but its only the 2 of theirs that it happens to. Thank you I will try the syncing and merging.
